Professional Alignment of IT and the Business according to ISO/IEC 20000

Summary

How do you arrange your IT services so that they fit in seamlessly with the clients’ needs and their own internal policy and strategy? In this module, you will learn how to arrange your IT services so that they fit in seamlessly with the needs of the business and IT.

The Professional Alignment of IT and Business according to ISO/IEC 2000 certificate is available till December 31, 2013.

The subjects of this module are covered in the EXIN IT Service Management Associate certificate.

Target group

This module was developed for employees who have practical daily involvement with the setting of service levels and the relationship between the IT supply and the needs of the business. The target group includes employees who maintain relations with IT providers. In addition, employees who manage the financial side of relations and process improvers benefit from Professional Alignment in IT and the Business.

Context

The certificate Professional Alignment in IT and the Business according to ISO/IEC 20000 is part of the ISO/IEC 20000 Qualification Program – a series of interlined examinations which are based on the various roles in IT Service Management. 

Prerequisites

You must hold the Foundation Certificate in IT Service Management according to ISO/IEC 20000 or a similar certificate.

You must also have completed the practical task of ITSM Professional Alignment in IT and the Business.

There are attractive exemptions for professionals with already existing knowledge and certificates. For more information on this and a handy career planner, see our “side entry calculator”.

Exam content

Candidates are being tested on the following topics:

1.         Plan the processes for the Alignment of IT and the Business (20%)

2.         Implement and manage the Alignment of IT and the Business (40%)

3.         Measure, monitor and report on the Alignment of IT and the Business (20%)

4.         Improve the Alignment of IT and the Business processes (20%)

Download the Preparation Guide from the right section of this website for an elaborate list of Exam Specifications, Literature and more information.

Exam Details

• Number of questions: 40
• Pass mark: 65% (26 out of 40)
• Open book: no
• Electronic devices permitted: no