18 Apr
WEBINAR: How to prevent a documentation nightmare
18.04.2012
ONLINE
Join our 1 hour webinar on the 18th of April (4.00 pm CET.) and learn how to prevent a documentation nightmare by using international consensus ISO/IEC 20000
Name of the session
1 hour webinar about how to prevent a documentation nightmare by using international consensus ISO/IEC 20000
Date & time
Wednesday the 18th of April at 4.00 pm CET.
Why one should attend
This free 1-hour webinar is provided by EXIN and is part of EXIN's ITSM qualification program based on ISO/IEC 20000. During the year EXIN organizes webinars on specific ITSM subjects in order to keep you up-dated and to provide you with the necessary practical knowledge about day-to-day aspects.
For whom?
Professionals in the field of ITSM and ISO/IEC20000
Prerequisites
We
recommend to have at least a basic understanding of EXIN's ITSM program
based on ISO/IEC 20000. For more information see our website on www.exin.com
Presenter
Marc Taillefer.
Marc has
over 35 years of experience in Canada and abroad as an expert
consultant, trainer and coach in business process integration and
improvement, primarily in IT service, using various international
models such as ISO/IEC 20000 series, ITIL v2 and v3, CMMI and ISO 9001.
How to register
Register for the free webinar and fill out the register form on WEBEX. (Click to view in other time zones or languages)
Once you are approved by the host, you will receive a confirmation email with instructions for joining the session.
