Foundation in IT Service Management based on ISO/IEC 20000
SummaryThis module deals with the concepts of IT Service Management in the context of ISO/IEC 20000. This is a worldwide quality standard for IT Service Management.
Target groupEmployees, service providers and clients wishing to know more about ISO/IEC 20000 and the consequences of this for their work.
ContextThe certificate EXIN ITSM Foundation in IT Service Management according to ISO/IEC 20000 is part of the ISO/IEC 20000 Qualification Program – a series of interlinked exams which are based on the various roles in IT Service Management.
- Number of questions: 40
- Pass mark: 65% (26 out of 40)
- Open book exam: no
- Use of electronic devices permitted during the exam: no
This exam is available in these languages:
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