Foundation in IT Service Management based on ISO/IEC 20000

Summary

This module deals with the concepts of IT Service Management in the context of ISO/IEC 20000. This is a worldwide quality standard for IT Service Management.

 

Target group

Employees, service providers and clients wishing to know more about ISO/IEC 20000 and the consequences of this for their work.

 

Context

The certificate EXIN ITSM Foundation in IT Service Management according to ISO/IEC 20000 is part of the ISO/IEC 20000 Qualification Program – a series of interlinked exams which are based on the various roles in IT Service Management.

 

Prerequisites

None.

 

Exam content

None.

 

Exam Details

• Number of questions: 40 

• Pass mark: 65% (26 out of 40)

• Open book exam: no

• Use of electronic devices permitted during the exam: no