EXIN develops and provides exams. EXIN does not develop or provide trainings, in order to keep her independent status.

The EXIN Accredited Training Providers can provide you with a training. EXIN recommends taking part in a training and for the higher level exams, a training is mandatory. For more information, please see the exam page of your exam, to be found under ‘All Exams’. Select the exam module of your choice and the page will also display the available EXIN Accredited Training Providers. 

For some exams, self study is an option. However, EXIN recommends taking part in a training and for the higher level exams, a training is mandatory. For more information, please see the exam page of your exam, to be found under ‘All Exams'.

'Select the exam module of your choice and the page will display the available EXIN Accredited Training Providers, the exam requirements and for most exams a sample exam. 

For more information on study materials, please see the exam page of your exam, to be found under 'All Exams'’. Select the exam module of your choice and open the document ‘Requirements’. This document will contain the recommended literature. The study material is available in the EXIN Library.

The exam page of your exam, to be found under 'All Exams' will inform you on the requirements. The sample exams also provides a clear idea of the exam content. Moreover, it is a good way to practice for the exam. You can find the sample exam on the exam page or obtain the sample exam through your Accredited Trainer. 

For some exams, self study is an option. However, EXIN recommends taking part in a training and for the higher level exams, a training is mandatory. The study material is available in the EXIN Library.

For more information on preparation, please see the page Exam Preparation.

For more information on study materials, please see the exam page of your exam, to be found under ‘All Exams'. Select the exam module of your choice and open the document ‘Requirements’.

Please see the exam page of your exam, to be found under 'All Exams'. Select the exam module of your choice and the page will display the available sample exam. 

ITIL® is a collection of best practices within the field of IT Service Management, based on the experience of IT-organizations. Companies can use (parts) of ITIL® for the structuring, improving and managing of internal IT-processes, but they cannot certify themselves for ITIL®. ISO/IEC 20000 is an international, independent standard which sets quality requirements for organizations in the field of IT Service Management. Organizations can get certification for ISO/IEC 20000. This way they can prove themselves as good suppliers of IT Services. ISO/IEC 20000 is also ‘framework-neutral’. The standard does not indicate which other standards, best practices or frameworks you can use to meet the quality requirements. The EXIN ISO/IEC 20000 certification program for IT Professionals does focus on this. It teaches you to use the standard as a compass with which you will choose your own path in the complex network of other standards, best practices and frameworks in the field of IT Service Management.

EXIN offers different exam possibilities per country. Make certain you choose your own country on the EXIN website at the top right corner. You will then only find the possibilities that are currently offered in your country.

Prometric

Choose the EX0-117 module to schedule an ITIL® Foundation exam. All updated exams can be found under this code. Please be advised not all languages are updated at the same time.

Pearson VUE

Choose ITIL-F for the updated ITIL® Foundation exam. All updated exams can be found under this code. Please be advised not all languages are updated at the same time.

To find an EXIN Accredited Training Provider in your region, please click here. On this page you will be able to select the exam and country of your choice. You will find all the Accredited Training Providers in your region including their contact details.

Please contact them to schedule a training.

Before you can take an ITIL® Intermediate exam you must have passed the exam on Foundation level.
You must also have participated in the according intermediate training with an Accredited Training Provider.
Proof of these two pre-requirements must be registered in the EXIN database before the intermediate certificate can be released.

Register for an exam with an EXIN partner:

Please contact your Accredited Training Provider or an Accredited Exam Center for more information on registering for an exam at their location. The training provider or exam center will facilitate the process of ordering the exam.

Should you want to take an exam at a test center of Prometric or PearsonVue, please visit their respective websites or contact their candidate service desks.

Exam prices vary per exam and country. Please contact your local EXIN Accredited Exam Center for more information.

For the exam prices at Prometric or Pearson Vue, please see their website or contact the respective contact centers. 

Please contact your Accredited Training Provider or the Accredited Exam Center for more information on rescheduling or cancelling an exam at their location. 

To reschedule an exam with Prometric or Pearson Vue, please contact the respective candidate service desks. Conditions to cancellation or rescheduling may apply. 

This varies for each exam. You can find this and other information relating to your exam on the exam page, which you can access from the list of all exams. The page may also include a sample exam. If not, you can obtain one from your trainer.

This varies for each exam. You can find this information under the heading 'Exam duration' on the corresponding exam page, which you can access from the list of all exams.

You can take your exam at EXIN-accredited test centers, or through our partners  Prometric and  Pearson Vue .

Always bring a valid identity document to the exam location. In case you are taking the exam in a different language than your native language, it is permitted to bring a translation dictionary. An explanatory dictionary is not permitted (e.g. English-English). 

If you have requested additional time, you will be required to provide proof of the right to the additional time, when requested at the exam location.

You can take the exam in another language and request additional time. The additional time can be requested during the booking process. The additional time will amount to 15 minutes per exam hour. 

This varies per exam. You are permitted to use a book or an electronic device during some exams. Whether this the case with your exam, please see the exam page, to be found under ‘All exams' 
If you are taking the exam in a different language than your native language, it is permitted to bring a translation dictionary. An explanatory dictionary is not permitted (e.g. English-English). 

It is not permitted to take the exam questions with you. The exam questions remain the property of EXIN and EXIN closely guards the quality of her exams through controlled distribution of the exams.

This depends on several aspects. 

This depends on many different factors, such as where you took your exam, if the exam was written or computer-based, and whether you have confirmed your personal details within the Candidate Portal (My Login) etc. We endeavour to issue all results within 2 weeks of the exam.

Your certificate will be printed and sent out as soon as your results are available. However, it is necessary that you meet all the prerequirements.

Use this service to check your certificate's status

The certificate will be sent to the address that has been provided and confirmed by you. Please note that it may take up to four weeks for your certificate to be delivered, depending on your location.

It is possible that you will receive your certificate through your Exam Center. In the meantime, you can download the soft copy of the certificate from your Candidate Portal. This soft copy will be available after you have received the email stating that your results are ready. This digital certificate is an original and official document.

This differs per exam. Please see the exam page of your exam, to be found under ‘all exams' and go to Exam Details. Here you will find the Pass Mark (The required number of correct answers).

You are allowed to retake the exam the same day if possible at your Exam Center. However, EXIN advises a period of time for extra study. The coaching report will show you which topics need your additional attention. 

You can order a duplicate of your certificate in your Candidate Portal (My Login). There are additional fees for this service, which need to be paid immediately during the order process. Your certificate will be printed within two workdays and sent to the address provided by you in your Candidate Portal (My Login).

 You can also download the Coaching Report and Result Paper from your Candidate Portal (My Login) under the ‘Exams and Results’ tab.

The exam questions remain the property of EXIN. EXIN monitors the quality of its exams and one of the ways it does so is through controlled management of the exams.

You can review the taken exam no later than three months after the date of the exam results notification. If you took the exam with one of our partners, please contact them. The review session will take place at their location. Please note that there are additional fees for this service. The testing centers Prometric and Pearson Vue do not offer this service.
A review will allow you to compare your answers to the correct answers, including an explanation. Hopefully this will lead to more insight in your result. 

If you still disagree you can appeal your result. An additional fee is charged for an appeal. Your arguments will be judged by an examination board. The outcome is binding. 

If you have previously taken an exam with EXIN, you will have access to a Candidate Portal (MyLogin) 

Through the login page of the Candidate Portal (MyLogin) you can change your password or request a new password.

If you are having trouble accessing your Candidate Portal (MyLogin), please contact EXIN.

Each EXIN candidate needs to confirm his personal details. On this confirmation page you can also select the option to have your result registered on the ISCR. EXIN will not pass your result on automatically, EXIN needs your specific consent. If you want previous results to be registered as well, please contact Exin to check this 

The ITIL® MALC (Managing Across The Lifecycle) certificate can be provided if the candidate has a total of 17 credits within the ITIL® certification program. In order to know how many credits you have obtained, please go to the ITIL® Official Website and calculate the total number of credits. If you wish to receive your ITIL® MALC certificate, all the 17 credits you obtained need to be registered with EXIN. You can see in your Candidate Portal (MyLogin) which results are already registered with EXIN.

You can also upload external certificates through your Candidate Portal (MyLogin). EXIN will check these certificates, and after approval, they will be added to the overview of your certificates. 

If you took an EXIN exam and you are not able to find your certificate in your Candidate Portal (MyLogin), please contact EXIN. It might be the case that your registrations need to be merged. The ITIL® MALC certificate will be automatically printed and sent to you when all the credits are registered with EXIN. You will also automatically receive the ITIL® Expert certificate, there are no additional costs for this service.

In order to reach ITIL Expert Level, holders of the ITIL Service Manager certificate must successfully pass the following examinations:

EXIN needs the following information, when your employer wishes to verify your certificate:

• The candidate’s full name, as is printed on the certificate
• Candidate’s registration number (if/when available)
• A copy of the certificate (if/when available)
• Name of the exam
• Date and location of the exam
• A consent signed by the candidate

The employer can send the request, including all the above mentioned information, to candidatesupport@exin.com

When passing an exam in the ITIL®, EXIN ITSM based on ISO/IEC 20000 and EXIN Information Security programs you should automatically receive a pin with your certificate. If you accidentally did not receive a pin, please contact EXIN. Certificates in other programs do not come with a pin.

If candidates have a total of 22 credits within the ITIL® certification program, ITIL® Version 2 or ITIL® Version 3, they will be eligible for an ITIL® Expert certificate. In order to know how many credits you have obtained, please go to the ITIL® Official Website and calculate the total number of credits.

If you wish to receive your ITIL® Expert certificate, all 22 credits you obtained need to be registered with EXIN. You can see in your Candidate Portal (MyLogin) which results are already registered with EXIN.

You can also upload external certificates through your Candidate Portal (MyLogin). EXIN will check these certificates, and after approval, they will be added to the overview of your certificates. If you took an EXIN exam and you are not able to find your certificate in your Candidate Portal (MyLogin), please contact EXIN. It might be the case that your registrations need to be merged. The ITIL® Expert certificate will be automatically printed and sent to you when all the credits are registered with EXIN. There are no additional costs for this service.

It is allowed to use the diamond logo on your business card, for instance the green diamond when you have passed the ITIL® Foundation exam.

However, it is not allowed to use the ITIL® logo, the ‘swirl logo’, on business cards or on resume's as they advertise a person/company and not the associated product.
A Cabinet Office word mark can (e.g. ITIL®) be used on a business card as long as the correct symbology is used.

For example:

Joe Bloggs, ITIL® Accredited Trainer

If possible, the Trade Mark acknowledgement statement should also be shown.

For example:

Joe Bloggs, ITIL® Accredited Trainer

 ITIL® is a Registered Trade Mark of the Office of Government Commerce, in the United Kingdom and other countries.

For full and detailed information regarding the rules and permissions around the use of Intellectual Property, please see the ITIL® official site

If you are missing results in your Candidate Portal (MyLogin) this could be because:

• You have multiple candidate registrations. EXIN can merge these for you so all your results will be shown in your Candidate Portal.
• Your result has not yet been processed. Make certain you have confirmed your personal details.
• You did not take your exam through EXIN.

To receive more clarification on why your results are not showing, please contact EXIN.

If you are missing certificates in your Candidate Portal (MyLogin) this could be because of missing prerequirements. 
If you passed the prerequired exam at EXIN, it is possible that you have multiple candidate registrations. EXIN can merge these for you so your prerequirements are listed together and your certificate will be shown.
If you passed the prerequired exam at another exam institute you need to upload that certificate as an 'external certificate' in your EXIN Candidate Portal (MyLogin). EXIN will check these certificates, and after approval, they will be added to the overview of your certificates. 
If you never passed the pre-required exam EXIN will not provide you with a certificate.

EXIN can only provide invoices if the payment was made directly to EXIN.

If you took your exam through one of our Accredited Exam Centers, Prometric or Pearson VUE please contact them to request a payment receipt.

You can try the following:

Turn of your pop-up blocker and try using the link again. If this does not help, copy the link from the email directly into your browser. If you still experience problems delete your cookies and try again or change your browser.

If you are not allowed to change the security settings on the computer you are working on (at the office), please try again on a different computer (at home).

There are no additional fees for this service.

You can request an exemption through your Candidate Portal (MyLogin) The request form can be downloaded from your Candidate Portal for you to fill out. The form can be sent to EXIN together with evidence, such as a certificate. You can find the instructions in your Candidate Portal (MyLogin) under the tab ‘Services’ and ‘Request Exemption’.

Are you a candidate?

Use the webform to ask your question. You also have a contact form ‘Create Ticket’  available in your Candidate Portal (My Login)

Are you a training provider, exam center or employer?

Please use the webform to ask your question. 

After taking your exam, Prometric and Pearson VUE will pass your result onto EXIN. Your registration will then be uploaded into the EXIN database.

Confirmation mail

As soon as you are registered in the EXIN database, EXIN will send you an email with the request to confirm your personal details. This email will be sent to the email address you registered with Prometric or Pearson VUE. If you do not receive this confirmation mail within three workdays after your exam, please contact EXIN.

Result mail

After confirming your personal details EXIN can process your registration. You will then receive an email stating that your results are ready. This email will also give you access to your Candidate Portal (MyLogin). On the day that EXIN sends you this email, the hardcopy of your certificate is sent to the address you have confirmed.

Candidate Portal

In the Candidate Portal, you are able to:

• Amend your personal details;
• See your previous results;
• Download documents, such as the Coaching Report, Result Paper and acquired certificates;
• Order a copy of your certificate or request an exemption;
• Upload external certificates. 

Your name will be entered in the EXIN database the way your registered it with Prometric or Pearson VUE when signing up for the exam. When you are requested to confirm your personal details and see that your name is misspelled, please contact EXIN. EXIN will change it for you. Do not confirm your personal details as long as your name is incorrect, as this means that your certificate will be incorrect.