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Technical Specialist

Maintains and repairs hardware and software on client premises.

 

Mission

To effectively maintain customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction.

 

Deliverables

Accountable for

Solved Incident

Responsible for Up-to-date Solution
Contributor for
Solution Documentation

 

Main task(s)

  • identify software and hardware problems and repair
  • Perform regular maintenance on hardware and software components
  • Install cables and configures hardware and software
  • Document system addresses and configurations
  • Run diagnostic programs or use test equipment to locate source of problems
  • Communicate effectively with end users and customer management
  • Maintain security and functionality through application of program temporary fixes

KPI area

Efficiency and speed of problem resolution

e-Competences for this profile


Level
Change Support
3
Service Delivery 2
Problem Management 3
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EXIN International

Radboudkwartier 223
Radboudhof, floor 5 (Hoog Catharijne)
3511 CJ Utrecht
The Netherlands

 

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