ITIL® Intermediate Guide

You have passed the ITIL Foundation exam. There are now several steps you can take. If you want to specialize, the ITIL Intermediate exams are the most logical next step.


Why take an exam?

Continuing your education - following training, passing exams, earning certificates - is the key to better job opportunities and/or a higher salary. In IT the more certificates you have, the better your chances of earning a higher wage: on average, certificates offer a 20% pay boost over a high school diploma.
And research has shown that 63% of hiring managers feel that certified professionals are more productive then their non-certified peers and are therefore inclined to hire the job applicant with the certificate. Certification demonstrates your commitment to IT practices. Having certified professionals will boost companies’ credibility within the industry and it will save them money in support costs.


Why take an ITIL Intermediate exam?

Obtaining an ITIL Intermediate certificate has a positive impact on your career. Surveys amongst ITIL Intermediate certified IT Professionals show that it qualified them for a specific role in an organization; their work performance improved and they gained access to certain work activities and projects.
Their employers benefit as well: they notice improved efficiency and effectiveness and saw the impact on the organization’s revenue as the ability to pursue new work or contracts had improved. Overall, there was an improved alignment within the business.

How to choose your next exam?

There are nine ITIL intermediates to choose from: How do you decide which one is most relevant for your job? EXIN will help you choose by providing information about the most relevant Intermediate per job role.


In the visual below you find 23 job roles. As a response to the huge number of ICT Profile descriptions used in ICT Business and Qualification systems today, the European Committee for Standardization (CEN) created 23 representative ICT Profiles. They are structured in five domains and cover the ICT process. Per job title, alternatives job titles with similar profiles are provided.

• Hover over a job title to see the alternative titles.
• Click on the job title that best compares to your job and find the ITIL Intermediates that are most relevant.

ITIL Intermediates recommendations Business Information manager Chief Information Manager ICT Operations Manager Quality Assurance Manager ICT Security Manager Project Manager Service Manager Business Analyst Systems Analyst Enterprise Architect Systems Architect Developer Digital Media Specialist Test Specialist Database Administrator Systems Administrator Network Specialist Service Desk Agent Technical Specialist ICT Consultant Account Manager ICT Trainer ICT Security Specialist

an overview of all alternative job role titles can be found here

About the Intermediate Level

There are nine intermediate exams each with a different focus. They are all industry-recognized qualifications. They build upon the Foundation level and provide in depth knowledge of the processes and the Service lifecycle. The level is divided into two streams: The Lifecycle Stream and The Capability Stream.


The ITIL Lifecycle stream

(5 modules, 3 credits each)

The ITIL Capability Stream

(4 modules, 4 credits each)

This stream approaches ITIL from the management perspective of an organization. These modules focus on executing and implementing a complete stage of the Service Lifecycle.
In general, the modules in this stream may be more suited to those with managerial responsibility looking at the overall IT Service Management picture.
The Capability modules focus on the technical and hands-on approach. They are more process oriented and provide a deep understanding of the ITIL processes and functions, how they are applied and how they act together.
In general, the modules in this stream are most useful to those who take part, or want to take part, in the day-to-day practical activities described within each of the processes.
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