ITIL ® Foundation Certificate in IT Service Management

ITIL ® Foundation Certificate in IT Service Management


ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL® use the complete ITIL® exam program for training personnel based on their roles. Their ITIL® skills enable them to perform and cooperate better.


ITIL® Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the titles:


Grupo objetivo

You are an IT professional, business manager or business process owner in an organization that operates according to ITIL®. After gaining the certificate, you will understand how the ITIL® exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.



ITIL® Foundation enables you to lay the basis for a complete program of ITIL® exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL® seriously. It will improve your qualifications for working with other ITIL®-certified personnel.


e-Competence Framework (e-CF)

El mapeo de este certificado con respecto a e-Competence Framework es:

e-CF Area e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.2. Service Level Management

RUN C.1. User Support

C.2. Change Support

C.3. Service Delivery

C.4. Problem Management

ENABLE D.8. Contract Management

D.9. Personnel Development

MANAGE E.5. Process Improvement

Legend for coverage

General - The competence is covered at the level indicated

Partial - The competence is covered to some extent

Superficial - Relevant knowledge is covered to some extent

The competence level is available in the framework

The competence level is not available in the framework


Conocimiento previo



Especificaciones del examen



Click here to download the glossary in the download section in the right column.


Detalles del Examen

  • Number of questions: 40
  • Pass mark: 65% (26 or more of the 40 questions answered correctly)
  • Open book: no
  • Electronic devices permitted: no
  • Level of qualification: Foundation


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