ITIL® Continual Service Improvement Certificate
ResumenThe continued improvement of the quality of services is a must for any organization. It proves that you take the users of your services seriously. That is why the Continual Service Improvement module should not be missing from the ITIL® exams offered for IT Service Management.
An exam for CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
You would like to improve how you provide services and learn more about the principles, processes, methods, organization and techniques. Your full attention is on implementation and the critical success factors for continued improvement of services.
e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework.
|PLAN||A.2.||Service Level Management|
Legend for coverage:
|General - The competence is covered at the level indicated|
|Partial - The competence is covered to some extent|
|Superficial - Relevant knowledge is covered to some extent|
|The competence level is available in the framework|
|The competence level is not available in the framework|
- The ITIL® Foundation certificate in IT Service Management*
- An accredited training by an accredited training provider
*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2) in combination with the ITIL® Foundation bridge certificate.
Especificaciones del examenClick here to download the glossary in the download section in the right column.
Detalles del Examen
- Number of questions: 8
- Pass mark: 28/40 or 70%
- Open book: No
- Qualification level: Intermediate
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