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ITIL® Service Transition Certificate

ITIL® Service Transition Certificate

Resumen

What are the objectives and principles of Service Transition? This module provides clarification and deals further with the principles, processes, activities, methods and functions. It is a practical module that concentrates on the main points and does not consider all details.

 

Grupo objetivo

You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.

 

Contexto

You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.

 

e-Competence Framework (e-CF)

    Level
 e-CF Area   e-Competence e-1 e-2 e-3 e-4 e-5
BUILD B.2. Component Integration          
  B.3. Testing          
  B.4. Solution Deployment          
RUN C.2. Change Support          
ENABLE D.10. Information and Knowledge Management          
MANAGE E.5. Process Improvement          
  E.7. Business Change Management
         
Legend for coverage
General
Partial
Superficial

 

Conocimiento previo

- El certificado ITIL® Foundation certificate in IT Service Management*
- Una formación acreditada por un centro de formación acreditada

 

*O el certificado Foundation certificate in IT Service Management (based on ITIL®) (versión 2) en combinación con el certificado ITIL® Foundation Bridge certificate.

 

Especificaciones del examen

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:

• Introduction to service transition

• Service transition principles

• Service transition processes

• Managing people through service transitions

• Organizing for service transition

• Technology considerations

• Implementing and improving service transition

• Challenges, critical success factors and risks.

 

Click here to download the glossary in the download section in the right column.

 

Detalles del Examen

  • Number of questions: 8
  • Pass score: 28/40 or 70%
  • Open/Closed book: Closed book
  • Level of qualification: Intermediate

 

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