EXIN BCS Service Integration and Management
More and more companies choose to outsource their IT services with different IT service suppliers to optimize their company processes. Whether there are five or twenty suppliers, there is the challenge of coordinating these suppliers and their services. The principles of Service Integration and Management provide governance, management, integration, assurance, and coordination. This approach where supplier services are aligned ensures that the customer organization gets maximum value and seamless service from its providers.
The SIAM® certification program has been developed by experts in the field, which have recognized the need for a more integrated approach to IT Service Management.