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Most frequently asked questions

  1. When will I receive my certificate?

    All candidates will be able to download a digital version of the certificate from the Candidate Portal as soon as the results are available. This digital certificate is an original and official document. If your Candidate Portal states Digital Certificate Only, no hard copy certificate has been ordered yet. In this case you can order a (re)print of your certificate from your Portal. 


    If you or your Examination Center already ordered a hard copy certificate, it will be printed and sent out as soon as your official result is ready. However, it is necessary that you meet all the pre-requirements.

    The certificate will be sent to the address that has been provided and confirmed by you. Please note that it may take up to four weeks for your certificate to be delivered, depending on your location.


    Use this service to check your certificate's status.

     

  2. When will I receive my result?

    This depends on several aspects.

    After you have finished a web based exam, you will immediately receive a temporary result.
    Please note that all exam information needs to be sent to EXIN by your Exam Center. Upon receipt of this information your final exam result will be processed and sent to you by email.

    A paper based exam takes more time to process, because EXIN needs to receive your answer form from your Exam Center.
    Your final result can only be provided when you have confirmed your personal details. When you have not received an email requesting confirmation, please contact EXIN. The email will then be (re)sent to you.
     
    After your details have been confirmed by you and checked by EXIN, you will receive an email stating that your results are available in your Candidate Portal.
    We aim to provide you with the final result within 2 weeks after the exam.

  3. What is the Candidate Portal (MyLogin)?

    If you have already taken an exam with EXIN, you will have access to your Candidate Portal

     

    In the Candidate Portal, you are able to:

    • Modify your personal details

    • See all your results

    • Download documents, such as the Coaching Report, Result Paper and soft copy certificates

    • Order a (new) hard copy of your certificate 

    • Request an exemption

    • Upload Non-EXIN achievements like evidence of training or certificates obtained via a different Exam Institute

     

    If you no longer have access to your Candidate Portal you can request a new password by entering the email address registered with your EXIN account in the login screen. 

     

    If you are having trouble accessing your Candidate Portal. Please contact EXIN.

  4. How can my employer verify the validity of my certificate?

    EXIN needs the following information, when your employer wishes to verify your certificate:

    • The candidate’s full name, as is printed on the certificate
    • Candidate’s registration number (if/when available)
    • A copy of the certificate (if/when available)
    • Name of the exam
    • Date and location of the exam
    • A consent signed by the candidate

    The employer can send the request, including all the above mentioned information, to candidatesupport@exin.com.

     

    The validity of your digital certificate can also be verified using the certificate authentication tool.

EXIN Anywhere

  1. Where can I find the prices for EXIN Anywhere - Exams Online?

    Please click here for an overview of all EXIN Anywhere exam prices.

  2. How do I start my EXIN Anywhere exam?

    After you have booked your EXIN Anywhere exam, you will receive an email from EXIN with an invitation to take your exam. In this email you will find the exam code and a link that starts your exam. Click on the link to start your exam and keep the exam code ready to fill in during the start up process.

     

    In case you have not received the invitation email, please check your spam folder or contact EXIN.

  3. What do I need to keep in mind when taking an online proctored exam?

    Before you take an EXIN Anywhere exam, please make sure you are aware of the rules and requirements. Since your exam will be reviewed afterwards by proctors via webcam it is important that you follow certain rules. For instance, you need to be alone in the room where you take the exam and you are not allowed to leave your desk during the exam.

    You can find a complete overview of the EXIN Anywhere terms and conditions here.

  4. How do I know if my computer meets the requirements to take an EXIN Anywhere exam?

    You can do the configuration test before booking the exam. You will find the test here.

    If you pass the test, you should be able to take the exam without any problems. You will also have to pass the configuration test before the actual exam starts.

  5. Once I have booked the exam, do I have to make an appointment to take the exam?

    You do not need to make an appointment to take the exam. Once you have booked the exam, you can take the exam within 21 days after your booking, anytime, anywhere. The reason for this is that there is no live proctor present during the exam. Your exam will be recorded and proctored afterwards.

    You can access your exam by clicking on the link in your invitation email. You will receive this email immediately after your booking.

  6. How long does it take for me to receive my official EXIN Anywhere exam result?

    It takes up to two weeks for you to receive an official result from EXIN. Please note that you will get a preliminary score on your screen right after the exam. No rights can be derived from that score. Within 10 working days you will receive your official result by email from EXIN.

  7. What can I do when I did not scan my identification document (clearly)?

    If you forgot to scan your identification document or if you are not sure that it was scanned properly, you can send a scanned copy of your identification document (e.g. passport, driving licence, ID card) to candidatesupport@exin.com.

    Please mention your full name and registeration number or exam code.

  8. I have a very good internet connection but still can not pass the bandwidth test, what can I do?

    There are multiple reasons why a bandwidth test could fail, even though the internet connection is of good quality. Sharing an internet connection with multiple devices narrows the bandwidth. Kindly disconnect some devices (when at home) to broaden the bandwidth. Another problem could be the distance between the computer and the internet connection. The closer you are to the internet connection the better the bandwidth will be. If these solutions do not help try taking the bandwidth test on a different computer or on a different network.

  9. Is it possible to cancel my EXIN Anywhere exam?

    If you have not used your exam code, you can cancel your exam within 14 days after ordering it and will receive a full refund. The money will be refunded to you within 2 weeks. You can cancel by using the login details in your invitation mail under the header 'cancellation'.

     

    There will be no refund possible if you did not pay for your exam, but used a voucher.

  10. Is EXIN Anywhere available in all countries?

    No, EXIN Anywhere is not available in India, Japan and Iran.

  11. Can I take an Open Book exam with EXIN Anywhere

    Yes, it is possible to take an open book exam with EXIN Anywhere. The following rules apply:
    -The candidate must present the book to the webcam so that the title is showing. Only the book that is allowed according to the official exam syllabus can be used during the exam.
    - Leaf through the open book in front of the webcam so that it is clear there are no hidden notes and papers.

EXIN accreditation

  1. What types of accreditation does EXIN offer?

    EXIN offers the following accreditations:
     -As an Accredited Examination Center (AEC) your organisation will be able to organize and host exam sessions at your own location or on site with one of your partners.


    -As an Accredited Training Provider (ATP) your organisation will be able to offer high quality trainings according to the EXIN accreditation standards.


    -As an Accredited Courseware Provider (ACP) you can sell your training materials to third parties.


    - As an (Independent) Trainer you are allowed to provide accredited training for an Accredited Training Provider (ATP).

  2. How can I become an EXIN accredited partner?

    The EXIN accreditation process is easy, fast and hassle free so that you can quickly offer your candidates a high quality training and exam experience.
    For more information and to start your accreditation now, e-mail us at accreditation@exin.com or contact your local sales representative to receive your welcome package.

  3. What is the added value of EXIN accreditation?

    EXIN accreditation represents a reliable partnership through local presence and support and guarantees high quality training and exams. EXIN has a worldwide partner network and is the market leader in IT certification. Become an EXIN partner and enjoy the value of our accreditation, worldwide connections and over 30 years experience.

  4. How much does EXIN accreditation cost?

    The accreditation costs vary for each certification and each component. Send your accreditation needs to accreditation@exin.com and we will provide you with a customized offer.

  5. Is accreditation mandatory for all training modules?

    EXIN accreditation is mandatory for all training courses at Intermediate, Advanced and Expert level. On Foundation level, accreditation is not mandatory if the training is not advertised.

  6. How long is an EXIN accreditation valid?

    EXIN accreditation does not expire. Every three years an onsite or web audit will be performed to check if the procedures are still up to date and according to the accreditation requirements.

  7. Where can I find other accredited partners and independent trainers?

    On our website you can find an overview of our accredited partners. As soon as you are an accredited partner, you will receive access to our PartnerNet. In this online portal you will be able to find all our independent trainers worldwide.

  8. Why do I need to sign an Intellectual Property Rights (IPR) Licence for certain products?

    To commercially use the intellectual property of certain products (like ITIL® and PRINCE2®) a license needs to be signed. This will allow you to to use the trademark of that specific product. 

  9. Can my business partners also benefit from my accreditation?

    Yes of course, your business partners can easily become accredited as affiliates within 24 hours. For more information e-mail us at accreditation@exin.com.

  10. How long does the accreditation procedure take?

    Depending on your request, you can become accredited within 24 hours. Please contact us, to discuss the possibilities for your organisation.

  11. What are the benefits of becoming an independent trainer?

    As an Independent Trainer you can work for not just one, but for every Accredited Training Provider (ATP) within the worldwide EXIN network. Contact us to become an accredited Independent Trainer today.

  12. How can I get access to Partnernet?

    As soon as your organization is accredited, your main Accreditation Contact Person will automatically receive login details to Partnernet. On Partnernet you will be able to find supporting documents such as training materials and sample exams. 

  13. How can I receive training materials and sample exams?

    All available training materials and sample exams can be found on Partnernet. If you do not have access to Partnernet, please contact us.

  14. How can I become EPI-accredited training provider?

    You can contact EXIN if you are interested in adding this exclusive product to your training portfolio.

  15. Who can I contact if I have additional questions on EXIN accreditation?

    Our specialised accreditation team is there for you to answer any questions you might have in the following languages: Spanish, German, French, English and Dutch. Please contact us at accreditation@exin.com or +31 30 234 4824.

EXIN exams

  1. How can my organisation order EXIN exams?

    As soon as your organisation has been granted accreditation as an Accredited Exam Center, you will be able to order EXIN exams. You will be allowed to host exam session at your own location.

    Alternatively you can become an EXIN Voucher Partner, which enables you to order Vouchers for our EXIN Anywhere service. Your candidates will be able to take the exam at their own location via computer and webcam.

    Both, EXIN exams and EXIN vouchers, can be ordered through our customer-friendly ordering tool MyLogin.

    Contact EXIN to discuss the possibilities.

  2. How can I register pre-requisites for my candidates?

    If you are an order person with an Accredited Exam Center you can register any missing pre-requisites in MyLogin after the exam results have been sent out. Go to the pre-requisites tab of the corresponding session and click on each individual candidate to register missing pre-requisites.

    Your candidates can also register any missing pre-requisites themselves in their Candidate Portal.

  3. When will my candidates receive their result?

    After your candidates have finished a web based exam, they will immediately receive a temporary result on screen. Also after a paper based exam, via our Marking on the Spot service you can directly provide your candidates with a temporary result.

    Within 24 hours the documents need to be sent to EXIN, by courier or email (for partners using our Self-Scanning service).

    As soon as EXIN has received all exam documents, the exams will be processed and the official results will be sent to the candidates. For web based sessions this is done within 24 hours after receipt of the exam papers.
    For paper sessions the results will be sent within 48 hours.

     

  4. What is an EXIN Candidate Portal?

    After your candidates have taken an EXIN exam, they will receive access to their personal Candidate Portal via email.
     
    In the Candidate Portal, they are able to:
     • Modify their personal details
     • See all their results
     • Download documents, such as the Coaching Report, Result Paper and digital certificates
     • Order a (new) hard copy of their certificate
     • Request an exemption
     • Upload Non-EXIN achievements like evidence of training or certificates obtained via a different Exam Institute
    • Request additions to the Successful Candidate Register

  5. How do I return the exam documents to EXIN?

    You need to return all exam documents to EXIN within 24 hours after the exam session. The documents need to be sent via courier or email. The email option is available to all EXIN Partners after having signed the Self-Scanning declaration. This declaration can be found in MyLogin under the menu item Organisational Details and the tab Additional Information.

    Contact EXIN for more information.

  6. How can I receive an account to order EXIN exams?

    If your organisation is an EXIN Accredited Exam Center your Accreditation Contact Person is able to request a login for you via our system. The application process requires you to sign a Non Disclosure Agreement. You will receive login details and can start ordering exams within one work day after sending the application to EXIN.

  7. Who can I contact if I have additional questions on EXIN exams?

    Please contact EXIN and your local Sales Support will get back to you.

Preparation

  1. Does EXIN also provide training?

    EXIN develops and provides exams. EXIN does not develop or provide trainings, in order to keep her independent status.

    The EXIN Accredited Training Providers can provide you with a training. EXIN recommends taking part in a training and for the higher level exams, a training is mandatory. For more information, please see the exam page of your exam, to be found under ‘All Exams’. Via the option Find a Training Provider you can find an Accredited Training Provider in your area. 

  2. Can I prepare for an exam without a training or should I attend a training?

    For some exams, self study is an option. However, EXIN recommends taking part in a training and for the higher level exams, a training is mandatory. For more information, please see the exam page of your exam, to be found under ‘All Exams'.

    Select the exam module of your choice and the page will display the exam requirements and for most exams a sample exam. Via the option Find a Training Provider you can find an Accredited Training Provider in your area. 

  3. Which literature do I need to prepare for my exam?

    For more information on study materials, please see the exam page of your exam, to be found under 'All Exams'. Select the exam module of your choice and open the document ‘Preparation guide’. This document will contain the recommended literature. The study material is available in the EXIN Library.

  4. How do I prepare for taking an exam?

    The exam page of your exam, to be found under 'All Exams' will inform you on the requirements. The sample exams also provides a clear idea of the exam content. Moreover, it is a good way to practice for the exam. You can find the sample exam on the exam page or obtain the sample exam through your Accredited Trainer. 

     

    For some exams, self study is an option. However, EXIN recommends taking part in a training and for the higher level exams, a training is mandatory. Via the option Find a Training Provider you can find an Accredited Training Provider in your area. The study material is available in the EXIN Library.

     

    For more information on preparation, please see the page Exam Preparation.

  5. Where can I find the exam requirements?

    For more information please see the exam page of your exam, to be found under ‘All Exams'. Select the exam module of your choice and open the document ‘Preparation guide’.

  6. Does EXIN provide sample exams?

    Please see the exam page of your exam, to be found under 'All Exams'. Select the exam module of your choice and the page will display the available sample exam. For higher level exams you will receive the sample exam via your Accredited Training Provider.

    For the ITIL®, PRINCE2®, P3O®, MoV®, MoP®, M_o_R® and MSP® Foundation exam you can request the sample exam by contacting EXIN after you have been registered for the exam. 

     

  7. What is the difference between ITIL® and ISO/IEC 20000?

    ITIL® is a collection of best practices within the field of IT Service Management, based on the experience of IT-organizations. Companies can use (parts) of ITIL® for the structuring, improving and managing of internal IT-processes, but they cannot certify themselves for ITIL®. ISO/IEC 20000 is an international, independent standard which sets quality requirements for organizations in the field of IT Service Management. Organizations can get certification for ISO/IEC 20000. This way they can prove themselves as good suppliers of IT Services. ISO/IEC 20000 is also ‘framework-neutral’. The standard does not indicate which other standards, best practices or frameworks you can use to meet the quality requirements. The EXIN ISO/IEC 20000 certification program for IT Professionals does focus on this. It teaches you to use the standard as a compass with which you will choose your own path in the complex network of other standards, best practices and frameworks in the field of IT Service Management.

     

  8. Can I book an exam directly with EXIN?

    EXIN offers different exam possibilities per country. Make certain you choose your own country on the EXIN website at the top right corner. You will then find the booking possibilities that are currently offered in your country under the button "Book your exam now".

     

  9. How do I book the ITIL® Foundation exam (syllabus 2011) with Prometric and Pearson VUE?

    Prometric

    Choose the EX0-001 module to schedule an ITIL® Foundation exam. All updated exams can be found under this code. Please be advised not all languages are updated at the same time.

     

    Pearson VUE

    Choose ITIL-F for the updated ITIL® Foundation exam. All updated exams can be found under this code. Please be advised not all languages are updated at the same time.

     

  10. Where can I find an EXIN Accredited Training Provider?

    To find an EXIN Accredited Training Provider in your region, please click here. On this page you will be able to select the exam and country of your choice. You will find all the Accredited Training Providers in your region including their contact details.

    Please contact them to schedule a training.

     

     

  11. What are the pre-requirements for the ITIL® Intermediate exams?

    Before you can take an ITIL® Intermediate exam you must have passed the ITIL® Foundation exam.
    You must also have participated in the corresponding Intermediate training with an Accredited Training Provider.
    Proof of these two pre-requirements must be registered in the EXIN database before the Intermediate certificate can be released.

     

  12. What are the pre-requirements for the ITIL® MALC exam?

    Before you can take the ITIL® MALC exam you must have passed the ITIL® Foundation exam.

    You must also have participated in the corresponding Intermediate training with an Accredited Training Provider.
    Next to these two pre-requirements, there is a third pre-requirement: you must hold 15 credits within the ITIL® Scheme. Please count the number of credits using the credit profiler on the ITIL® Official Site.

    Proof of these three pre-requirements must be registered in the EXIN database before the ITIL® MALC certificate can be released. You can upload missing pre-requirements in your Candidate Portal, or the Order Person of your Accredited Exam Center can do this for you.

Registration

  1. How can I register for an exam?

    Register for an exam directly with EXIN

    You can order an exam directly with EXIN by clicking on the "Book your exam now" button on the homepage.

     

    If you have already done an exam with EXIN in the past, you can order a new exam via your Candidate Portal. You can log in and book the exam via the Order an Exam option in the menu. If you do not have your login details anymore, you can contact EXIN.

     

    Register for an exam with an EXIN partner:

    Please contact your Accredited Training Provider or an Accredited Exam Center for more information on registering for an exam at their location. The training provider or exam center will facilitate the process of ordering the exam.

    You can also take an exam at a test center of Prometric or Pearson VUE, please visit their respective websites or contact their candidate service desks.

  2. Can I take my Re-Registration exam at EXIN?

    Yes, within 3 -5 years after passing your Practitioner exam you can take your Re-Registration exam with EXIN to remain a registered Practitioner. Re-registration is possible for the following exams: PRINCE2® Practitioner, MSP® Practitioner and Advanced Practitioner and M_o_R® Practitioner.

  3. How can I book an exam with pre-requirements in EXIN Anywhere?

    When you wish to take an exam that has pre-requirements via the EXIN Anywhere Service (ITIL® Intermediate and EXIN Advanced exams) evidence of meeting these pre-requirements must be provided by you and approved by EXIN prior to taking the exam.

    Uploading the required documents, like evidence of training and foundation certificate and the approval of these documents are part of the registration process.

    The system will indicate if pre-requirements need to be met, and which ones still need to be uploaded. Instructions will be available explaining how to upload your documents. After approval of these documents you will receive an email indicating that you can complete the registration.

  4. How can I cancel or reschedule my exam?

    Exam ordered directly with EXIN

    If you have ordered the exam via the EXIN Anywhere Service, there is no rescheduling option as you have 21 days to take the exam. Within the first 14 days you have the possibility to cancel the exam and be refunded. After these 14 days cancellation is possible but no refund is given. 

     

    Exam ordered with EXIN partner

    Please contact your Accredited Training Provider or the Accredited Exam Center for more information on rescheduling or cancelling an exam at their location. 

     

    To reschedule an exam with Prometric or Pearson VUE, please contact the respective candidate service desks. Conditions to cancellation or rescheduling may apply.

     

Taking an Exam

  1. How many questions will my exam have?

    This varies for each exam. You can find this and other information relating to your exam on the exam page, which you can access from the list of all exams. The page may also include a sample exam. For higher level exams you will receive the sample exam via your Accredited Training Provider. For the ITIL® Foundation exam you can request the sample exam by contacting EXIN after you have been registered for the exam.

  2. How long does an exam take?

    This varies for each exam. You can find this information by downloading the preparation guide on your exam page which you can access from the list of all exams. The information can be found under the heading "Exam Duration". 

  3. What is a multiple response question?

    This is a question on which you are allowed to give more than one answer. Whether your exam has multiple response questions can be found on the exam page of your exam, to be found under ‘All Exams’.

  4. Where can I take EXIN exams?

    There are several possibilities to take an EXIN exam.

     

    Via the EXIN Anywhere Service you can take your exam at your own location using your own computer. You will be proctored via the webcam and proctor software. 

     

    You can also take your exam at one of the EXIN-Accredited Test Centers. Select your country and the exam you want to do and all Accredited Training Providers will be displayed. Most of them will also offer the possibility to take the exam.

     

    You can also take your EXIN exam at one of the test centers of Prometric and Pearson VUE. Please note that only the Foundation level exams are available via these test centers. For higher level exams you can choose one of the above options.

  5. What should I bring to my exam?

    Always bring a valid identity document to the exam location. The identity document should contain a resembling photo. In case you are taking the exam in a different language than your native language, it is permitted to bring a translation dictionary. An explanatory dictionary is not permitted (e.g. English-English). 

    If you have requested additional time, you will be required to provide proof of the right to the additional time, when requested at the exam location.

     

  6. What are my options if the exam is not available in my native language?

    You can take the exam in another language and request additional time. The additional time can be requested during the booking process. The additional time will amount to 15 minutes per exam hour, with a maximum of 30 minutes. 

    The person at your Accredited Exam Center that books your exam can tick the box ‘Request Additional Time’ and choose the reason for the request. You will be required to provide proof of the right to the additional time, when requested at the exam location. 
    Before the exam, the supervisor will check the right to additional time by checking your identity document(s).
    Also, it is permitted to bring a translation dictionary. An explanatory dictionary is not permitted (e.g. English-English).
    Please note that when you order an EXIN Anywhere exam, the additional exam time option is not available as there is no supervisor present before the exam to check the eligibility.
  7. Which materials can I use during the exam?

    This varies per exam. During some exams it is permitted to use a book or an electronic device. Whether this the case with your exam, please see the exam page of your exam, to be found under ‘All exams'

    If you are taking the exam in a different language than your native language, it is permitted to bring a translation dictionary. An explanatory dictionary is not permitted (e.g. English-English). 

     

  8. Am I allowed to keep the exam questions after the exam?

    It is not permitted to keep the exam questions after the exam. The exam questions remain the property of EXIN and EXIN closely guards the quality of her exams through controlled distribution of the exams.

     

  9. When will I receive my result?

    This depends on several aspects.

    After you have finished a web based exam, you will immediately receive a temporary result.
    Please note that all exam information needs to be sent to EXIN by your Exam Center. Upon receipt of this information your final exam result will be processed and sent to you by email.

    A paper based exam takes more time to process, because EXIN needs to receive your answer form from your Exam Center.
    Your final result can only be provided when you have confirmed your personal details. When you have not received an email requesting confirmation, please contact EXIN. The email will then be (re)sent to you.
     
    After your details have been confirmed by you and checked by EXIN, you will receive an email stating that your results are available in your Candidate Portal.
    We aim to provide you with the final result within 2 weeks after the exam.

After the exam

  1. When will I receive my certificate?

    All candidates will be able to download a digital version of the certificate from the Candidate Portal as soon as the results are available. This digital certificate is an original and official document. If your Candidate Portal states Digital Certificate Only, no hard copy certificate has been ordered yet. In this case you can order a (re)print of your certificate from your Portal. 


    If you or your Examination Center already ordered a hard copy certificate, it will be printed and sent out as soon as your official result is ready. However, it is necessary that you meet all the pre-requirements.

    The certificate will be sent to the address that has been provided and confirmed by you. Please note that it may take up to four weeks for your certificate to be delivered, depending on your location.


    Use this service to check your certificate's status.

     

  2. How many questions do I need to answer correctly to pass my exam?

    This differs per exam. Please see the exam page of your exam, to be found under ‘all exams' and go to Exam Details. Here you will find the Pass Mark (The required number of correct answers).

     

  3. I did not pass my exam. When can I take the exam again?

    You are allowed to retake the exam the same day if possible at your Exam Center or via the EXIN Anywhere Service. However, EXIN advises a period of time for extra study. The coaching report will show you which topics need your additional attention. 

     

  4. Can I request a (new) hard copy of my certificate or other proof of examination?

    You can order a (new) hard copy of your certificate in your Candidate Portal. There are additional fees for this service, which need to be paid immediately during the order process. Your certificate will be printed within two work days and sent to the address provided by you in your Candidate Portal.

    You can also download your Coaching Report and Result Paper from your Candidate Portal under the ‘Exams and Results’ tab.

     

  5. What are my options if I disagree with the exam result?

    You can review the exam no later than two months after the date of the exam result notification. If you took the exam with one of our Accredited Exam Centers, please contact them. The review session will take place at their location. Please note that there are additional fees for this service. The testing centers Prometric and Pearson Vue do not offer this service.
    A review will allow you to compare your answers to the correct answers. Hopefully this will lead to more insight in your result. 

     

    If you still disagree you can appeal your result by filling out the appeal documents during your review session. An additional fee is charged for an appeal. Your appeal will be judged by the Board of Appeal. The Board of Appeal is an independent committee, their judgment is binding.

     

  6. What is the Candidate Portal (MyLogin)?

    If you have already taken an exam with EXIN, you will have access to your Candidate Portal

     

    In the Candidate Portal, you are able to:

    • Modify your personal details

    • See all your results

    • Download documents, such as the Coaching Report, Result Paper and soft copy certificates

    • Order a (new) hard copy of your certificate 

    • Request an exemption

    • Upload Non-EXIN achievements like evidence of training or certificates obtained via a different Exam Institute

     

    If you no longer have access to your Candidate Portal you can request a new password by entering the email address registered with your EXIN account in the login screen. 

     

    If you are having trouble accessing your Candidate Portal. Please contact EXIN.

  7. What can I do when I cannot access my Candidate Portal (MyLogin)?

    Through the login page of the Candidate Portal (MyLogin) you can request a new password by filling in your email address that is used in your EXIN account.

    If you are having trouble accessing your Candidate Portal (MyLogin), please contact EXIN.

     

  8. How can I register my result in the Successful Candidate Register?

    Each EXIN candidate needs to confirm his personal details. On this confirmation page you can also select the option to have your result registered on the Successful Candidate Register. EXIN will not pass your result on automatically, EXIN needs your specific consent. If you want previous results to be registered as well, please go to the Exams and Result page in your Candidate Portal and request addition by clicking on 'Request Entry' in the Achievements table.

    Currently this is possible for all exams in the Best Management Practices portfolio, like ITIL® and PRINCE2®. 

     

  9. Why haven’t I received my ITIL® MALC certificate?

    The ITIL® MALC (Managing Across The Lifecycle) certificate can be provided if you have a total of 17 credits within the ITIL® certification program. In order to know how many credits you have obtained, please go to the ITIL® Official Website and calculate the total number of credits. If you wish to receive your ITIL® MALC certificate, all the 17 credits you obtained need to be registered with EXIN. You can see in your Candidate Portal (MyLogin) which results are already registered with EXIN.

    You can also upload certificates obtained through another Exam Institute in your Candidate Portal (MyLogin). EXIN will check these certificates, and after approval, they will be added to the overview of your certificates. 

    If you took an EXIN exam and you are not able to find your certificate in your Candidate Portal (MyLogin), please contact EXIN. It might be the case that your registrations need to be merged.

    When 17 Credits are registered with EXIN, the ITIL® MALC certificate will automatically be released and will be available for downloading in your Candidate Portal. A soft copy of your ITIL® Expert certificate wil also be available in your portal. If a hard copy is also ordered for you or by you, it will automatically be printed and sent to you.

     

  10. How can I become an ITIL® Expert after already being an ITIL® Service Manager?

    In order to reach ITIL Expert Level, holders of the ITIL® Service Manager certificate must successfully pass the following examinations:

    Current ITIL® Foundation
    +
     Service Strategy or Continual Service Improvement
    +
     Managing Across The Lifecycle (MALC)
    For the Service Strategy, Continual Service Improvement, and Managing Across The Lifecycle exams you will need to take part in an accredited training. 


     

  11. How can my employer verify the validity of my certificate?

    EXIN needs the following information, when your employer wishes to verify your certificate:

    • The candidate’s full name, as is printed on the certificate
    • Candidate’s registration number (if/when available)
    • A copy of the certificate (if/when available)
    • Name of the exam
    • Date and location of the exam
    • A consent signed by the candidate

    The employer can send the request, including all the above mentioned information, to candidatesupport@exin.com.

     

    The validity of your digital certificate can also be verified using the certificate authentication tool.

  12. Why have I not received my pin?

    When passing an exam in the ITIL®, EXIN ITSM based on ISO/IEC 20000 and EXIN Information Security programs you should automatically receive a pin if a hard copy certificate was ordered for or by you. If no hard copy certificate was ordered yet, you can always order one from your Candidate Portal. If you accidentally did not receive a pin with your hard copy certificate, please contact EXIN.

    Certificates from other programs do not come with a pin.

     

  13. What do I have to do to receive my ITIL® Expert certificate?

    If candidates have a total of 22 credits within the ITIL® certification program, ITIL® Version 2 or ITIL® Version 3, they will be eligible for an ITIL® Expert certificate. In order to know how many credits you have obtained, please go to the ITIL® Official Website and calculate the total number of credits.

    If you wish to receive your ITIL® Expert certificate, all 22 credits you obtained need to be registered with EXIN. You can see in your Candidate Portal (MyLogin) which results are already registered with EXIN.

    You can also upload certificates obtained through another Exam Institute in your Candidate Portal (MyLogin). EXIN will check these certificates, and after approval, they will be added to the overview of your certificates. If you took an EXIN exam and you are not able to find your certificate in your Candidate Portal (MyLogin), please contact EXIN. It might be the case that your registrations need to be merged.

    The ITIL® Expert certificate will be automatically be released and will be available for downloading in your Candidate Portal when all the credits are registered with EXIN. If a hard copy is also ordered for you or by you, it will automatically be printed and sent to you.

  14. Why are not all my EXIN results showing in my Candidate Portal (MyLogin)?

    If you are missing results in your Candidate Portal (MyLogin) this could be because:

    • You have multiple candidate registrations. EXIN can merge these for you so all your results will be shown in your Candidate Portal.
    • Your result has not yet been processed. Make certain you have confirmed your personal details.
    • You did not take your exam through EXIN.

    To receive more clarification on why your results are not showing, please contact EXIN.

  15. Why is my EXIN certificate not showing in my Candidate Portal (MyLogin)?

    If you are missing certificates in your Candidate Portal (MyLogin) this could be because of missing pre-requirements. Pre-requirements could be:

    • Evidence of passing previous exams,
    • Evidence of completing an accredited training,
    • Evidence of relevant experience.


    If you passed the pre-required exam at EXIN, it is possible that you have multiple candidate registrations. EXIN can merge these for you so your pre-requirements are listed together and your certificate will be shown.

    If you passed the pre-required exam at another exam institute you need to upload that certificate as a 'Non-EXIN achievement' in your EXIN Candidate Portal (MyLogin). Here you can also upload the evidence that you have passed an accredited training. EXIN will check these documents, and after approval, they will be added to your Candidate Portal.
    If you never passed the pre-requirements EXIN will not provide you with a certificate.

  16. Can I receive a payment receipt or copy of my invoice?

     

    EXIN can only provide invoices if the payment was made directly to EXIN. Please contact EXIN to receive a copy of your invoice.

    If you took your exam through one of our Accredited Exam Centers, Prometric or Pearson VUE please contact them to request a payment receipt.

     

  17. What can I do if the link in my confirmation email is not working?

     

    You can try the following:

    Turn of your pop-up blocker and try using the link again. If this does not help, copy the link from the email directly into your browser. If you still experience problems delete your cookies and try again or change your browser.

    If you are not allowed to change the security settings on the computer you are working on (at the office), please try again on a different computer (at home).

    If this does not help, please contact EXIN.

     

  18. Can I advertise my qualification on my business card?

    You can put your qualification on your business card, for example EXIN Certified Integrator in Secure Cloud Services or PRINCE2® Practitioner.

Exemption

  1. What are the additional fees for requesting an exemption?

    There are no additional fees for this service.

     

  2. How can I apply for an exemption?

    You can request an exemption through your Candidate Portal (MyLogin) The request form can be downloaded from your Candidate Portal for you to fill out. The form can be sent to EXIN together with evidence, such as a certificate. You can find the instructions in your Candidate Portal (MyLogin) under the tab ‘Services’ and ‘Request Exemption’.

     

Contact EXIN

  1. How can I contact EXIN?

    Are you a candidate?

    Use the webform to ask your question. You also have a contact form under the button ‘Create Ticket’  available in your Candidate Portal (My Login). More contact details can be found under the menu item 'Contact' in your Portal.

     

    Are you a training provider, exam center or employer?

    Please use the webform to ask your question.

Prometric or Pearson VUE Candidate

  1. What happens after I take my EXIN exam with Prometric or Pearson VUE?

    After taking your exam, Prometric and Pearson VUE will pass your result onto EXIN. This can take up to three working days. Your registration will then be uploaded into the EXIN database.

     

    Confirmation mail

    As soon as you are registered in the EXIN database, EXIN will send you an email with the request to confirm your personal details. This email will be sent to the email address you registered with Prometric or Pearson VUE. If you do not receive this confirmation mail within three workdays after your exam, please contact EXIN.

     

    Result mail

    After confirming your personal details EXIN can process your registration. You will then receive an email stating that your results are ready. This email will also give you access to your Candidate Portal (MyLogin) where you can download your certificate.

     

    Candidate Portal

    In the Candidate Portal, you are able to:

    • Amend your personal details;
    • See your previous results;
    • Download documents, such as the Coaching Report, Result Paper and acquired certificates;
    • Order a hard copy of your certificate;

    • Request an exemption;

    • Upload external certificates. 

     

  2. How can I change the spelling of my name?

    Your name will be entered in the EXIN database the way you registered it with Prometric or Pearson VUE when signing up for the exam. When you are requested to confirm your personal details and see that your name is misspelled, please contact EXIN. EXIN will change it for you, since you cannot change your last name yourself. Do not confirm your personal details as long as your name is incorrect, as this means that your certificate will be incorrect.

     

  3. How do I book the ITIL® Foundation exam (syllabus 2011) with Prometric and Pearson VUE?

    Prometric
    Choose the EX0-001 module to schedule an ITIL® Foundation exam. All updated exams can be found under this code. Please be advised not all languages are updated at the same time.

    Pearson VUE
    Choose ITIL-F for the updated ITIL® Foundation exam. All updated exams can be found under this code. Please be advised not all languages are updated at the same time.

  4. Which exam code do I choose to book an ITIL® Foundation exam with Prometric?

    You have to use exam code EX0-001 for your ITIL® Foundation exam. This used to be exam code EX0-117. Just the code has changed, the exam is the same as before.

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EXIN International

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Radboudhof, floor 5 (Hoog Catharijne)
3511 CJ Utrecht
The Netherlands

 

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