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EXIN ITSM Foundation Bridge

EXIN ITSM Foundation Bridge

EXIN Foundation Bridge in IT Service Management based on ISO/IEC 20000

Summary

The EXIN IT Service Management Foundation Bridge is intended for professionals with an ITIL® Foundation certificate. With half of the training and examination efforts needed for the full EXIN Foundation qualification these professionals will gain the benefits of following the guidelines of the ISO/IEC 20000 quality standard combined with the concise and practical approach of the EXIN program.

 

The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as its relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.

 

The Foundation level is in line with the book Implementing Service Quality based on ISO/IEC 20000: A Management Guide written by Michael Kunas and the Workbook IT Service Management Foundation

 

Target group

ITSM Foundation Bridge is typically intended for professionals with an ITIL® Foundation certificate.

 

Context

Successful completion of the IT Service Management Foundation exam is the prerequisite for continuing studies in this qualification program. The IT Service Management Specialist certification, the next step, is strongly focused on the plan, do, check and act activities of Deming’s cycle across the SMS. The Foundation certificate also opens up the way to the IT Service Management Auditor certification.

 

Prerequisites

You require an ITIL® certificate in order to participate in the Foundation Bridge exam.

 

e-Competence Framework (e-CF)

    Level
 e-CF Area   e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.2. Service Level Management
         
RUN C.1. User Support          
C.2. Change Support          
C.3. Service Delivery          
C.4. Problem Management          
ENABLE D.9. Personnel Development          
MANAGE   E.3. Risk Management          
  E.5. Process Improvement          
  E.6. ICT Quality Management          
Legend for coverage
General
Partial
Superficial

 

Exam content

The topics of the Foundation Bridge course include:

  • Core concepts of Service Management and quality frameworks
  • The Service Management System (SMS) and the value and application of the PDCA cycle
  • High-level concepts around service design and transition
  • Objectives, activities and quality requirements of the service management process

Exam Details

  • Number of questions: 20
  • Pass mark: 65% (13 out of 20)
  • Open book exam: no
  • Use of electronic devices permitted during the exam: no

 

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