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ITIL® Service Design Certificate

ITIL® Service Design Certificate

Summary

Service design is important for organizations that work according to ITIL®. The continued improvement of services with the Service Lifecycle of IT Service Management requires a thorough design process. This module teaches experts, within their roles, the concepts and skills associated with good service design.

 

Target group

You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves daily activities connected to the design of services within the Service Lifecycle.

 

Context

With this certificate, you show that you have all of the skills for professionally managing, coordinating and integrating service design into IT Service Management. You know the activities, concepts and principles and know how to apply these and you master the technical and organizational aspects of service design.

 

e-Competence Framework (e-CF)

    Level
 e-CF Area   e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.1. IS and Business Strategy Alignment          
A.2. Service Level Management
         
RUN C.3. Service Delivery          
ENABLE D.4. Purchasing          
  D.9. Personnel Development          
  D.10. Information and Knowledge Management          
  D.11. Needs Identification          
MANAGE E.4. Relationship Management          
  E.5. Process Improvement          
  E.8. Information Security Management
         
Legend for coverage
General
Partial
Superficial

 

Prerequisites

-The ITIL® Foundation certificate in IT Service Management*

-An accredited training by an accredited training provider

 

*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2)  in combination with the ITIL®Foundation bridge certificate.

 

Exam content

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks.

 

Click here to download the glossary in the download section in the right column.

 

Exam Details

  • Number of Questions: 8
  • Pass Score: 70%
  • Open book/notes: No  
  • Electronic equipment permitted: No

 

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