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ITIL® Service Transition Certificate

ITIL® Service Transition Certificate

Summary

This module provides clarification and deals further with the principles, processes, activities, methods and functions of Service Transition. It is a practical module that concentrates on the main points and does not consider all details.

 

Target group

You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.

 

Context

You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.

 

Prerequisites

-The ITIL® Foundation certificate in IT Service Management*

-An accredited training by an accredited training provider

 

*Or the Foundation certificate in IT Service Management (based on ITIL®) (version 2)  in combination with the ITIL®Foundation bridge certificate.

 

Exam content

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:

• Introduction to service transition

• Service transition principles

• Service transition processes

• Managing people through service transitions

• Organizing for service transition

• Technology considerations

• Implementing and improving service transition

• Challenges, critical success factors and risks.

 

Click here to download the glossary in the download section in the right column.

 

e-Competence Framework (e-CF)

    Level
 e-CF Area   e-Competence e-1 e-2 e-3 e-4 e-5
BUILD B.2. Component Integration          
  B.3. Testing          
  B.4. Solution Deployment          
RUN C.2. Change Support          
ENABLE D.10. Information and Knowledge Management          
MANAGE E.5. Process Improvement          
  E.7. Business Change Management
         
Legend for coverage
General
Partial
Superficial

 

Exam Details

  • Number of questions: 8
  • Pass score: 70%
  • Open book: No
  • Electronic equipment allowed: No

 

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