Microsoft Operations Framework Foundation

Microsoft Operations Framework Foundation


The Microsoft Operations Framework Foundation exam is based on the MOF guidance. This guidance includes best practices and provides guidelines on how to determine what an IT organization needs and how to successfully approach IT Service Management.


Target group

Professionals who are involved in the day-to-day IT operations of organizations, as well as individuals who are interested in fulfilling such a role. Experience in the field of Operations Management is required for entry to this module.



The Microsoft Operations Framework includes best practices, principles and models that are geared towards ensuring the availability, reliability and manageability of IT systems. This certificate is based on MOF 4.0 by Microsoft.


e-Competence Framework (e-CF)

The mapping of this certificate against the e-Competence Framework.


 e-CF Area   e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.2. Service Level Management          
A.4. Product / Service Planning          
BUILD B.1. Application Development          
B.2. Component Integration          
B.3. Testing          
B.4. Solution Deployment          
RUN C.1. User Support
C.2. Change Support          
C.3. Service Delivery          
C.4. Problem Management          
ENABLE D.9. Personnel Development          
Risk Management          
E.4. Relationship Management          
E.8. Information Security Management          

Legend for coverage:

  General - The competence is covered at the level indicated
  Partial - The competence is covered to some extent
  Superficial - Relevant knowledge is covered to some extent
  The competence level is available in the framework
  The competence level is not available in the framework





Exam content

 1. The MOF Overview     5%

2. The Plan Phase          20%

3. The Deliver Phase     20%

4. The Operate Phase   25%

5. The Manage Layer    30%


Exam Details

  • Number of questions: 40
  • Pass mark: 65%
  • Open book: no
  • Electronic equipment permitted: no


This exam is available in these languages:

  • Brazilian Portuguese
  • English
  • German
Interested in another language? Please contact us
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