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ITIL® Planning, Protection and Optimization Certificate

ITIL® Planning, Protection and Optimization Certificate

摘要

服务的连续性对每个组织都至关重要。规划、保护和优化服务能确保服务连续性。管理需求、容量和可用性也同样重要。对每个直接或间接提供服务或是管理职能团队的人而言,该模块都是不可或缺的。

 

目标受众

You are an IT professional, business manager or business process owner and form part of the operational staff in your organization. You would like to know more about managing demand, capacity, availability, safety, risks and IT Service Continuity Management and the associated service agreements. You contribute to a higher level of IT Service Management.

 

相关内容

The certificate shows that you have knowledge of planning, protection and optimization in the field of IT Service Management. You know the guidelines for designing, implementing, supporting and improving the processes. You oversee the risks and critical success factors. The certificate is suited to a practical role.

 

e-Competence Framework (e-CF)

The mapping of this certificate against the e-Competence Framework.

 



Level
e-CF Area e-Competence e-1 e-2 e-3 e-4 e-5
RUN C.2. Change Support





C.3. Service Delivery

 

C.4. Problem Management




ENABLE D.9. Personnel Development




MANAGE E.3. Risk Management




E.8. Information Security Management





Legend for coverage
:


General - The competence is covered at the level indicated

Partial - The competence is covered to some extent

Superficial - Relevant knowledge is covered to some extent

The competence level is available in the framework

The competence level is not available in the framework

 

以前知识

You already have the certificate ITIL® Foundation in IT Service Management (V3 Foundation or V2 Foundation in combination with the Bridge certificate). You followed your training with an EXIN-accredited trainer.

 

考试要求

Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:

  • Service design in PPO and lifecycle context;
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization;
  • Capacity management as a capability to realize successful service design;
  • Availability management as a capability to realize successful service design;
  • IT service continuity management as a capability to support overall business continuity management;
  • Information security management as part of the overall corporate governance framework;
  • Planning, protection and optimization roles and responsibilities;
  • Technology and implementation considerations;
  • Organizational roles relevant to PPO;

 

And specifically in the following key ITIL® process and role areas:

  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Demand management
  • Challenges, critical success factors and risks for planning, protection and optimization

 

Click here to download the glossary in the download section in the right column.

 

考试详情

  • Number of Questions: 8
  • Pass mark: 70%
  • Open book: No
  • Electronic equipment allowed: No

 

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