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ITIL® Service Design Certificate

ITIL® Service Design Certificate

摘要

服务设计对那些依照ITIL管理服务的组织而言,是很重要的一个环节。IT服务管理中对服务的持续改进也需要依赖服务设计的流程。该模块讲解进行良好服务设计所需要的概念和技能。

 

目标受众

You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves daily activities connected to the design of services within the Service Lifecycle.

 

相关内容

With this certificate, you show that you have all of the skills for professionally managing, coordinating and integrating service design into IT Service Management. You know the activities, concepts and principles and know how to apply these and you master the technical and organizational aspects of service design.

 

e-Competence Framework (e-CF)

    Level
 e-CF Area   e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.1. IS and Business Strategy Alignment          
A.2. Service Level Management
         
RUN C.3. Service Delivery          
ENABLE D.4. Purchasing          
  D.9. Personnel Development          
  D.10. Information and Knowledge Management          
  D.11. Needs Identification          
MANAGE E.4. Relationship Management          
  E.5. Process Improvement          
  E.8. Information Security Management
         
Legend for coverage
General
Partial
Superficial

 

以前知识

The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited trainer.

 

考试要求

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks.

 

Click here to download the glossary in the download section in the right column.

 

考试详情

  • Number of Questions: 8
  • Pass Score: 70%
  • Open book/notes: No  
  • Electronic equipment permitted: No

 

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EXIN International

Arthur van Schendelstraat 650

3511 MJ  UTRECHT

The Netherlands

 

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