ITIL® Service Design Certificate
You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves daily activities connected to the design of services within the Service Lifecycle.
With this certificate, you show that you have all of the skills for professionally managing, coordinating and integrating service design into IT Service Management. You know the activities, concepts and principles and know how to apply these and you master the technical and organizational aspects of service design.
e-Competence Framework (e-CF)
|PLAN||A.1.||IS and Business Strategy Alignment|
|A.2.||Service Level Management
|D.10.||Information and Knowledge Management|
|E.8.||Information Security Management
Legend for coverage
The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited trainer.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to service design
- Service design principles
- Service design processes
- Service design technology-related activities
- Organizing for service design
- Technology considerations
- Implementation and improvement of service design
- Challenges, critical success factors and risks.
Click here to download the glossary in the download section in the right column.
- Number of Questions: 8
- Pass Score: 70%
- Open book/notes: No
- Electronic equipment permitted: No
This exam is available in these languages:
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