ITIL® Service Strategy Certificate
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or are a member of the supervisory staff. Your role involves dealing with or being responsible for developing strategies for services.
The Service Strategy certificate shows that you are able to deal strategically with services and all related aspects of services. You understand the risks and the critical success factors and have the skills for raising the service strategy within the organization to a higher level.
e-Competence Framework (e-CF)
|PLAN||A.1.||IS and Business Strategy Alignment|
|A.2.||Service Level Management
|A.3.||Business Plan Development|
|ENABLE||D.1.||Information Security Strategy Development
|D.2.||ICT Quality Strategy Development|
|D.10.||Information and Knowledge Management|
|MANAGE||E.2.||Project and Portfolio Management|
|E.7.||Business Change Management
Legend for coverage
The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited trainer.
Candidates are tested on the following categories:
1. Introduction to service strategy
2. Service strategy principles
3. Service strategy processes
5. Organizing for service strategy
6. Technology considerations
7. Implementing service strategy
8. Challenges, critical success factors and risks
Click here to download the glossary in the download section in the right column.
- Number of questions: 8
- Pass mark: 70%
- Open book: No
- Electronic equipment allowed: No
This exam is available in these languages:
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