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ITIL® Service Strategy Certificate

ITIL® Service Strategy Certificate

摘要

服务生命周期中服务战略是一个不容忽视的重要环节。IT需要和业务保持一致。这需要专门的知识和技能。如何在战略层面考虑服务?该模块提供了关于战略制定、财务管理、需求管理、服务组合管理、业务关系管理等方面的知识和技能。

 

目标受众

You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or are a member of the supervisory staff. Your role involves dealing with or being responsible for developing strategies for services.

 

相关内容

The Service Strategy certificate shows that you are able to deal strategically with services and all related aspects of services. You understand the risks and the critical success factors and have the skills for raising the service strategy within the organization to a higher level.

 

e-Competence Framework (e-CF)

    Level
 e-CF Area   e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.1. IS and Business Strategy Alignment          
A.2. Service Level Management
         
A.3. Business Plan Development          
ENABLE D.1. Information Security Strategy Development
         
D.2. ICT Quality Strategy Development          
D.10. Information and Knowledge Management          
D.11. Needs Identification          
MANAGE E.2. Project and Portfolio Management          
E.4. Relationship Management          
E.7. Business Change Management
         
E.9. IS Governance          
Legend for coverage
General
Partial
Superficial

 

以前知识

The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited trainer.

 

考试要求

Candidates are tested on the following categories:

1. Introduction to service strategy  

2. Service strategy principles 

3. Service strategy processes 

4. Governance 

5. Organizing for service strategy 

6. Technology considerations 

7. Implementing service strategy 

8. Challenges, critical success factors and risks

 

Click here to download the glossary in the download section in the right column.

 

考试详情

  • Number of questions: 8
  • Pass mark: 70% 
  • Open book: No
  • Electronic equipment allowed: No

 

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