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ITIL® Service Transition Certificate

ITIL® Service Transition Certificate

摘要

服务转换的目标和原则是什么? 该模块更详细地阐述原则、流程、活动、方法和职能。

 

目标受众

You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.

 

相关内容

You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.

 

e-Competence Framework (e-CF)

    Level
 e-CF Area   e-Competence e-1 e-2 e-3 e-4 e-5
BUILD B.2. Component Integration          
  B.3. Testing          
  B.4. Solution Deployment          
RUN C.2. Change Support          
ENABLE D.10. Information and Knowledge Management          
MANAGE E.5. Process Improvement          
  E.7. Business Change Management
         
Legend for coverage
General
Partial
Superficial

 

以前知识

The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited trainer.

 

考试要求

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:

• Introduction to service transition

• Service transition principles

• Service transition processes

• Managing people through service transitions

• Organizing for service transition

• Technology considerations

• Implementing and improving service transition

• Challenges, critical success factors and risks.

 

Click here to download the glossary in the download section in the right column.

 

考试详情

  • Number of questions: 8
  • Pass score: 70%
  • Open book: No
  • Electronic equipment allowed: No

 

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EXIN International

Arthur van Schendelstraat 650

3511 MJ  UTRECHT

The Netherlands

 

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