EXIN ITSM based on ISO/IEC 20000

Learn more about EXIN IT Service Management based on ISO/IEC 20000

The EXIN ITSM ISO based on 20000 program is a unique lean approach to IT Service Management:


  • It combines the key ITIL® elements with the quality principles of the ISO/IEC 20000 standard.
  • The program allows for ITIL® side entries, both on foundation and intermediate level.
  • It contains EXIN’s approach to a practical and role based certification.
  • It offers many practical examples, case studies and assessments.


Use the Fast Track calculator for more side-entry possibilities


The philosophy

Rather than try to do everything that we “could do”, why not focus

on everything that we “must do” initially? Listen to this webinar fragment for the whole story.


Save time and money 

 Listen to this webinar fragment to learn how the training and certification results save you time, money and delivers you more effective IT Service Management.

Exams by level


Career path

EXIN ITSM based on ISO/IEC 20000

Read the success story about our partnership with RICOH

ITSM based on ISO/IEC 20000 will help Ricoh achieve its 21st-century leadership ambition in managed document services, says Pim Arends of Ricoh Academy for Europe, the Middle East and Africa (EMEA)

Click here


Click the movie to check EXIN's Youtube channel for more inspiring webinars!

Fast Track Calculator

The ITSM Fast Track Calculator lets candidates see in just two steps what the optimal path is to ITSM professional certification.

1. Simply choose your destination in the ITSM program chart
2. Enter the certificates already earned

The calculator takes a few moments to consider all of the possible paths, and then presents the best path to the candidate.

> Go to the calculator (popup)

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Radboudhof, floor 5 (Hoog Catharijne)
3511 CJ Utrecht
The Netherlands


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