EXIN ITSM based on ISO/IEC 20000

Learn more about EXIN IT Service Management based on ISO/IEC 20000

ITSM20 refresh: Now completely ready and live in English. Why this refresh? Easy to recognize for those who are familiar with ITIL®. Less focus on theory, more time for practical assignments. Minimal number of training days. Several side entry possibilities for quick access to the top of the program.

The EXIN ITSM based on ISO/IEC 20000 program is a unique lean approach to IT Service Management:


  • It combines the key ITIL® elements with the quality principles of the ISO/IEC 20000 standard.
  • The program allows for ITIL® side entries, both on foundation and expert level.
  • It contains EXIN’s approach to a practical and role based certification.
  • It offers many practical examples, case studies and assessments.


IT Service Management EXIN ITSM levels


Use the Fast Track calculator for more side-entry possibilities


The philosophy

Rather than try to do everything that we “could do”, why not focus

on everything that we “must do” initially? This will save time and money.

Exams by level


Perfecting the People factor

Fast Track Calculator

The ITSM Fast Track Calculator lets candidates see in just two steps what the optimal path is to ITSM professional certification.

1. Simply choose your destination in the ITSM program chart
2. Enter the certificates already earned

The calculator takes a few moments to consider all of the possible paths, and then presents the best path to the candidate.

> Go to the calculator (popup)

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