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IT Service Management Foundation Bridge based on ISO/IEC 20000

IT Service Management Foundation Bridge based on ISO/IEC 20000

Summary

The EXIN IT Service Management Foundation Bridge is intended for professionals with an ITIL® Foundation certificate. With half of the training and examination efforts needed for the full EXIN Foundation qualification these professionals will gain the benefits of following the guidelines of the ISO/IEC 20000 quality standard combined with the concise and practical approach of the EXIN program.

 

The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as its relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.

 

The Foundation level is in line with the book Implementing Service Quality based on ISO/IEC 20000: A Management Guide written by Michael Kunas.

 

Target group

ITSM Foundation Bridge is typically intended for professionals with an ITIL® Foundation certificate.

 

Context

Successful completion of the IT Service Management Foundation Bridge provides candidates with the IT Service Management Foundation certificate which is the necessary prerequisite for continuing studies. The IT Service Management Associate, the next step, is strongly focused on the plan, do, check and act activities of Deming’s cycle across the SMS. Once the Associate is achieved, there are two options: the IT Service Management Consultant Manager or the IT Service Management Auditor.

 

Prerequisites

You require an ITIL® certificate in order to participate in the Foundation Bridge in IT Service Management based on the ISO/IEC 20000 exam.

 

Exam content

The topics of the Foundation Bridge course include:

  • Core concepts of Service Management and quality frameworks
  • The Service Management System (SMS) and the value and application of the PDCA cycle
  • High-level concepts around service design and transition
  • Objectives, activities and quality requirements of the service management process

 

Exam Details

  • Number of questions: 20
  • Pass mark: 65% (13 out of 20)
  • Open book exam: no
  • Use of electronic devices permitted during the exam: no

 

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EXIN International

Radboudkwartier 223
Radboudhof, floor 5 (Hoog Catharijne)
3511 CJ Utrecht
The Netherlands

 

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