Expert in IT Service Management based on ISO/IEC 20000

The EXIN IT Service Management Expert certification enables professionals to take on the role of a leader within an ITSM-oriented organization. It focuses on the business requirements and activities within the service management system. The exam is based on ISO/IEC 20000:2011 and tests whether a candidate knows how an SMS is properly deployed and supported. It covers: Planning the service management system Implementing and managing the service management system Measuring, monitoring and reporting on the service management system Improving the service management system

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Expert in IT Service Management based on ISO/IEC 20000
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Duração do exame: 2 hours
Número de questões: 20 (Specials)
Índice mínimo para aprovação: 65%
Permitido consultas de livros/notas: Não
Permitido utilizar equipamentos eletrônicos: Não
Nível: Advanced
Idiomas disponíveis: English
Requisitos: Successfully Completed an Accredited EXIN ITSM Expert Training
Passed the EXIN ITSM Specialist Level

Métodos de treinamento

  • Classroom based

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