Master in IT Service Management based on ISO/IEC 20000
EXIN IT Service Management Master is based on ISO/IEC 20000 and is designed to provide evidence of a professional’s ability to create and evaluate the overall IT service management system. This seminar-based assessment tests a candidate’s knowledge of how to initiate organizational change to meet the compliance requirements of an organization. The syllabus covers: Setting the direction for the IT organization Directing the IT organization Monitoring the performance of the IT organization Governing the IT service management system Comprehensive ITSM Capability
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