Master in IT Service Management based on ISO/IEC 20000

EXIN IT Service Management Master is based on ISO/IEC 20000 and is designed to provide evidence of a professional’s ability to create and evaluate the overall IT service management system. This seminar-based assessment tests a candidate’s knowledge of how to initiate organizational change to meet the compliance requirements of an organization. The syllabus covers: Setting the direction for the IT organization Directing the IT organization Monitoring the performance of the IT organization Governing the IT service management system Comprehensive ITSM Capability

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Master in IT Service Management based on ISO/IEC 20000

Grupo alvo

This IT Service Management Master certification is designed for professionals who are involved with ITSM at a strategic level. This includes those who manage cultural change in the organization, write IT provision policies, define the management system or manage implementation.

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Duração do exame: 2 hours
Tipo: Specials
Índice mínimo para aprovação: 65%
Permitido consultas de livros/notas: Não
Permitido utilizar equipamentos eletrônicos: Sim
Nível: Expert
Idiomas disponíveis: English
Requisitos: Successfully Completed an Accredited EXIN ITSM Master Masterclass
Three Years of Relevant Master Experience
Passed the EXIN ITSM Expert Level - Consultant / Manager

Métodos de treinamento

  • Classroom based

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