Master in IT Service Management based on ISO/IEC 20000

EXIN IT Service Management Master is based on ISO/IEC 20000 and is designed to provide evidence of a professional’s ability to create and evaluate the overall IT service management system. This seminar-based assessment tests a candidate’s knowledge of how to initiate organizational change to meet the compliance requirements of an organization. The syllabus covers: Setting the direction for the IT organization Directing the IT organization Monitoring the performance of the IT organization Governing the IT service management system Comprehensive ITSM Capability

Agende seu exame
Master in IT Service Management based on ISO/IEC 20000

Grupo alvo

This IT Service Management Master certification is designed for professionals who are involved with ITSM at a strategic level. This includes those who manage cultural change in the organization, write IT provision policies, define the management system or manage implementation.

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Duração do exame: 2 hours
Tipo: Specials
Índice mínimo para aprovação: 65%
Permitido consultas de livros/notas: Não
Permitido utilizar equipamentos eletrônicos: Sim
Nível: Expert
Idiomas disponíveis: English
Requisitos: Successfully Completed an Accredited EXIN ITSM Master Masterclass
Three Years of Relevant Master Experience
Passed the EXIN ITSM Expert Level - Consultant / Manager

Métodos de treinamento

  • Classroom based

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