You will be granted the EXIN certificate Certified Integrator – Agile Service Projects when you possess certificates in Project Management, EXIN Agile Scrum and (IT) Service Management.
Within the EXIN Agile Service Projects Certified Integrator there are alternative certifications that are accepted as a replacement for the ones that are shown. For a full list of currently allowed alternatives see the document here.
Project Management Element:
For the Certified Integrator Agile Service Projects you will need to attain one of the following Project Management certifications:
Service Management Element:
For the Service Management component of this certified integrator, candidates can choose any of the modules from the programs listed below. The level of the certification does not matter, as long as it is part of one of these programs.
VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.
EXIN SIAM™ (Service Integration and Management) looks at the methodology to manage multiple service providers and integrate them seamlessly to create a single business-facing IT organization. The principles of Service Integration and Management provide governance, management, integration, assurance, and coordination. The aligned approach to service management ensures that the customer organization gets maximum value and seamless service from its providers. The SIAM™ certification program has been developed by EXIN in cooperation with experts in the field.
EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.
EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.
Version 2018 of the ISO/IEC 20000 standard has been released.
The main changes are summarized below.
The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.
The main changes in the standard:
a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;
b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;
c) addition of requirements about knowledge and planning the services;
d) separated out previously combined clauses (for example incident management and service request management, service continuity management and service availability management);
e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;
f) changes to definitions, mostly due to Annex SL.
g) minimized the required documented information leaving only key documents such as the service management plan.
A clear overview of the changes in the 2018 edition can be found in 'A Guide to ISO/IEC 20000-1:2018 Service Management' by Dolf van der Haven ISBN 9781912651344
Candidates must have successfully passed an exam for a module in the EXIN Agile Scrum program.
EXIN Agile Scrum is the world’s first certification program to combine Agile service management with the Scrum process framework. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being better able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.
*The 10th Annual State of Agile report