As more organizations decide to adopt agile principles, the demand for professionals who have agile skills has been increasing. Agile has traditionally been associated with development teams but now other departments are also sitting up and taking notice of the benefits and results of an agile mindset. The role of Agile Service Manager came about by applying agile principles to Service Management. Changing just one of the agile principles in the process (working services over comprehensive documentation) has led to a shift in service management for the better with more focus on the customer, more agility, and less waste.
Agile Service Managers can become an essential link between Operational and Development teams and therefore are essential in making DevOps and Agile work in organizations. There is an increasing demand for this role which is reflected by attractive salaries and opportunities. Professionals from many different backgrounds should consider becoming an Agile Service Manager if they want a dynamic, challenging and exciting career.
The diagram below shows the path you will need to take to become an EXIN Certified Agile Service Manager. There are 3 certifications you need to complete successfully before you will be awarded the Agile Service Manager title. These cover Agile Scrum and IT Service Management to give you the theoretical knowledge required to as an Agile Service Manager. The highest level certification also includes practical assignments to ensure that you have the required skills to step straight into the role. This certification has been designed to reflect a career path – it gradually becomes more difficult as you progress through the certifications.
EXIN Agile Service Manager is ideal for professionals aspiring to become a service manager. This makes it ideal for professionals who have made a start in service management but would like more support and direction in their career development. As the certifications can be taken one by one, professionals can work towards becoming an EXIN Agile Service Manager over a longer period of time. It is especially well suited to professionals who already have one of the certifications required as they then only have to attain the other certifications in the career path to receive the EXIN Agile Service Manager certification.
As the role of Agile Service Manager is based on agile skills, the first level of this certification is EXIN Agile Scrum Foundation. In contrast to other agile or scrum certifications, EXIN’s certification combines scrum frameworks with the agile mindset to ensure candidates have an understanding of Scrum practices within the broader context.
For the second domain of the Agile Service Manager certification, you need to choose between IT Service Management and Service Integration and Management (SIAM). Either of these foundation-level certifications will give you a solid background understanding of modern service management.
EXIN Agile Scrum Foundation offers professionals a unique certification that combines agile principles and scrum practices. The exam tests candidates on their understanding of key concepts and their application.
EXIN SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.
Lastly, to complete your Agile Service Manager certification, you need to successfully pass the VeriSM™ Professional exam. This will give you a broad understanding of modern service management practices, the VeriSM Management Mesh and how to apply it in an organization.
The VeriSM™ Professional certificate is relevant for professionals operating in organizations that have the ambition to digitalize.
You can check on this file the exceptions that can be used to achieve this EXIN Career Path certification. Note that only one exception can be applied for each of the EXIN Career Path certifications.