EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2011

EXIN IT Service Management Foundation Bridge tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2011.

Who is this certification for?

ITSM Foundation Bridge is specifically for professionals with another service management certificate like SIAM(TM), VeriSM(TM) or ITIL.

Main subjects

Introduction to IT Service Management
The Service Management System (SMS)
Service Design and Transition
The service delivery processes and their relationships
The relationship processes and their relationships
The resolution processes and their relationships
The control processes and their relationships

  • Details
  • Downloads
  • eCF
Duration: 30 minutes
Number of questions: 20 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Foundation
Available languages: English, Dutch, German, Spanish, French, Brazilian Portuguese, Chinese, Japanese, Latin American Spanish
Requirements: ITIL® Foundation Certificate