EXIN Specialist in IT Service Management based on ISO/IEC 20000:2011

EXIN IT Service Management Specialist focuses on the practical activities and competences that are required by mid-level IT Service Management professionals. Candidates benefit from a more broad view of the ISO/IEC 20000 standard as well as the daily activities required to implement or maintain it.

Who is this certification for?

IT Service Management Specialist has been created for professionals who are involved in the planning, implementation, and management of an SMS or service management processes. It is also ideal for those monitoring and reporting on the performance and effectiveness of Service Management.

Main subjects

Planning the provision of services
Managing the provision of services
Measuring, monitoring and reporting on the provision of services
Improving the provision of services

  • Details
  • Downloads
  • eCF
Duration: 2 hours
Number of questions: 60 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Advanced
ECTS credits: 4
Available languages: English, German, Japanese, Brazilian Portuguese, Spanish
Requirements for certification: Passed the EXIN ITSM Foundation Level
Successfully Completed an Accredited EXIN ITSM Specialist Training