Expert in IT Service Management based on ISO/IEC 20000

Expert in IT Service Management based on ISO/IEC 20000

The EXIN IT Service Management Expert certification enables professionals to take on the role of a leader within an ITSM-oriented organization. It focuses on the business requirements and activities within the service management system. The exam is based on ISO/IEC 20000:2011 and tests whether a candidate knows how an SMS is properly deployed and supported.

Who is this certification for?

IT Service Management Expert has been created for professionals involved in IT Service Management. This includes process owners, service managers, IT team leaders, and consultants.

Main subjects

Planning the service management system
Implementing and managing the service management system
Measuring, monitoring and reporting on the service management system
Improving the service management system

  • Details
  • Downloads
  • eCF
Duration: 2 hours
Number of questions: 20 (Specials)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Advanced
Available languages: English
Requirements: Successfully Completed an Accredited EXIN ITSM Expert Training
Passed the EXIN ITSM Specialist Level