Expert in IT Service Management based on ISO/IEC 20000
The EXIN IT Service Management Expert certification enables professionals to take on the role of a leader within an ITSM-oriented organization. It focuses on the business requirements and activities within the service management system. The exam is based on ISO/IEC 20000:2011 and tests whether a candidate knows how an SMS is properly deployed and supported.
- Training methods
|Number of questions:||20 (Specials)|
|Electronic equipment allowed:||No|
|Requirements:||Successfully Completed an Accredited EXIN ITSM Expert Training
Passed the EXIN ITSM Specialist Level
- Classroom based