Internal Auditor in IT Service Management based on ISO/IEC 20000

EXIN IT Service Management Internal Auditor examines the knowledge and techniques required for internal, supplier and certification audits. Professionals are tested on their knowledge of the internal audit cycle based on the ISO/IEC 20000 standard.

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Internal Auditor in IT Service Management based on ISO/IEC 20000

Target group

The IT Service Management Internal Auditor certification is ideal for professionals who work for internal or external service providers in an ISO/IEC 20000 environment.

Main subjects

Planning the Audit Program
Managing Audits
Communicate & Address Audit Results
Improving the Audit Program

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  • eCF
Duration: 2 hours
Number of questions: 60 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Advanced
Available languages: English
Requirements: Passed the EXIN ITSM Foundation Level
Successfully Completed an Accredited EXIN IT Service Managment Internal Auditor Training

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