Master in IT Service Management based on ISO/IEC 20000

Master in IT Service Management based on ISO/IEC 20000

EXIN IT Service Management Master is based on ISO/IEC 20000 and is designed to provide evidence of a professional’s ability to create and evaluate the overall IT service management system. This seminar-based assessment tests a candidate’s knowledge of how to initiate organizational change to meet the compliance requirements of an organization.

Who is this certification for?

This IT Service Management Master certification is designed for professionals who are involved with ITSM at a strategic level. This includes those who manage cultural change in the organization, write IT provision policies, define the management system or manage implementation.

Main subjects

Setting the direction for the IT organization
Directing the IT organization
Monitoring the performance of the IT organization
Governing the IT service management system
Comprehensive ITSM Capability

  • Details
  • Downloads
  • eCF
Duration: 2 hours
Type: Specials
Pass mark: 65%
Open book: No
Electronic equipment allowed: Yes
Level: Expert
Available languages: English
Requirements: Successfully Completed an Accredited EXIN ITSM Master Masterclass
Three Years of Relevant Master Experience
Passed the EXIN ITSM Expert Level - Consultant / Manager