Webinar - How to make SIAM-easy! Tue, Jul 10, 2018
The recent publication of both the SIAM Foundation and Professional Bodies of Knowledge has led to an increased interest in understanding on ‘how to do it’; the practical considerations for moving to a Service Integration and Management (SIAM) based model. In this webinar, SIAM Lead Architects, Simon Dorst and Michelle Major-Goldsmith will provide some vital information regarding making a move to a SIAM model.
SIAM is a response to complex multi-sourced environments, essentially the incorporation of a service integrator, a single logical entity held accountable for the end to end delivery of services. The integrator acting as ‘the voice of the customer’, takes away the headache of managing and combining the output of various service providers, through its role, providing governance, management, integration, assurance, and coordination of the end to end services. It sounds simple enough on paper, but in the ‘real world’ the complexity of contractual arrangements can make it challenging for even the most respected and impartial integrator to get providers to engage, collaborate and innovate.
This presentation will explain, using the SIAM Implementation Roadmap as a backdrop, how best to build a SIAM ecosystem. Using real world examples (both good and bad), anecdotes and advice, it will provide some easy to understand tips on how to develop and manage a SIAM ecosystem. Attendees will learn about:
- Making a move to SIAM - getting started can be hard, this webinar will provide practical advice on how to make a case to move to a SIAM model. Establishing the SIAM vision, the approach and considerations for effective planning, and the power of early engagement of SIAM stakeholders.
- Beyond design - simplifying the establishment of a ‘one team’ culture, whilst SIAM is concerned with the organisational structure of the integrator, the process models and other design elements; as, if not more important is creating and maintaining a focussed, proactive breeding ground for improvement and innovation.
- Managing the day to day - simplifying complex operations and how to deal with the challenges associated with managing multiple providers, dealing with legacy contracts, commercial issues, security and cultural fit.
Successful transition to a SIAM model isn’t easy, but can be simplified with the benefit of practical, ‘real world’ advice, such as can be found in the SIAM Professional BoK, or if you come along to this webinar.
About Simon Dorst
Simon has over 25 years’ international experience in in the development and delivery of various Service and Project Management consulting and training assignments. Known as the ‘ITIL Zealot’, he is always looking for the most effective and efficient way of delivering managed services, using ITIL, VeriSM, SIAM or whichever other enabling practice.
Simon was the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team were awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK.
He was a contributor to the VeriSM publication, and co-authored the VeriSM pocket guide, and is the WA State Branch Chair for the itSMF Australia and has been active in the committee, seminars and conferences for over 15 years.
He is a pragmatic thinker, who is always looking for the most effective and efficient way of conducting business. Combining a technical background, service orientation, industry best practices, analytical mind and his knowledge of and experience in IT Service Management, he is exceptionally qualified to advice organisations on improving their (IT Service) management processes.
About Michelle Major-Goldsmith
Michelle Major-Goldsmith Manager, Service Management Capability, Kinetic IT.
Michelle Major-Goldsmith is originally from the UK but is now based in Perth, Western Australia. She has over 25 years industry experience and has worked in almost every continent across the globe. Originally from a social sciences background, Michelle crossed over into IT with a Master’s Degree in Computer Based Information Systems.
Michelle is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team were awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK.
More recently Michelle has been involved in the creation of the IFDC’s VeriSM approach and she is also one of the authors of the 'VeriSM Pocket Guide'.
Michelle has been an active committee member of various service management groups and forums for many years. She is currently a committee member of the itSMF, Western Australia Branch as well as a representative of the AXELOS Accredited Training Provider Working Group.
Michelle is currently engaged ostensibly in the consulting and training space, she is passionate about service management and all best and enabling practices. In 2010 she was awarded the UK itSMF Trainer of the Year award. In 2017 Michelle was awarded the Service Management Champion of the Year by itSMF Australia.