Expert in IT Service Management based on ISO/IEC 20000

The EXIN IT Service Management Expert certification enables professionals to take on the role of a leader within an ITSM-oriented organization. It focuses on the business requirements and activities within the service management system. The exam is based on ISO/IEC 20000:2011 and tests whether a candidate knows how an SMS is properly deployed and supported. It covers: Planning the service management system Implementing and managing the service management system Measuring, monitoring and reporting on the service management system Improving the service management system

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Expert in IT Service Management based on ISO/IEC 20000
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  • Training methods
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Duration: 2 hours
Number of questions: 20 (Specials)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Advanced
Available languages: English
Requirements: Successfully Completed an Accredited EXIN ITSM Expert Training
Passed the EXIN ITSM Specialist Level

Training methods

  • Classroom based


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