IT Service Management Foundation based on ISO IEC 20000
EXIN IT Service Management Foundation tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2011.
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- Training methods
|Number of questions:||40 (Multiple Choice)|
|Electronic equipment allowed:||No|
|Available languages:||English, Dutch, German, Spanish, French, Brazilian Portuguese, Chinese, Japanese, Latin American Spanish|
- Classroom based
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