IT Service Management Foundation based on ISO IEC 20000

EXIN IT服务管理基础认证旨在考察学员IT服务管理的基础知识和核心概念。该认证着重强调服务管理体系(SMS)和服务管理流程。特别是基于ISO/IEC 20000:2011的核心概念和基础术语。考试范围包括: IT服务管理简介 服务管理体系(SMS) 服务设计和服务转换 服务交付相关流程以及流程之间的关系 关系流程以及流程之间的关系 解决流程以及流程之间的关系 控制流程以及流程之间的关系

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IT Service Management Foundation based on ISO IEC 20000
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Duration: 1 hour
Number of questions: 40 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Foundation
Available languages: English, Dutch, German, Spanish, French, Brazilian Portuguese, Chinese, Japanese, Latin American Spanish
Requirements:

Training methods

  • Classroom based
  • E-Learning

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