ITIL® Service Strategy Certificate
|Customer licence:||Axelos ITIL|
|Available languages:||English, Spanish, German|
|Requirements:||Successfully Completed an Accredited ITIL® Service Strategy Training
Passed the ITIL® Foundation Level
|Calculate price Book exam now|
ITIL® Service Strategy Certificate looks at the strategic aspect of services within the Service Lifecycle. This module offers a thorough basis for strategic development, appraisals, financial management and demand management. The syllabus includes:
Introduction to service strategy
Service strategy principles
Service strategy processes
Organizing for service strategy
Implementing service strategy
Challenges, critical success factors and risks
ITIL Service Strategy has been designed with Chief Information Officers, Chief Technology Officers, and team leaders/managers in mind. It is also ideal for designers, architects, planners, IT consultants, IT audit managers, IT security managers or ITSM trainers.
Exam Process - From start to finish
First of all, choose which certification you would like to attain. On the certification page you can filter the list according to subject areas. Each of these subjects is a key part of digital transformation. The overview can also be filtered by qualification program, language or country. Please note that not all exams are available in all languages. The exam page confirms which languages are available for that certification.
Whether you have chosen to follow self-study course or to a take part in a training, you will need to prepare. For some exams, following a training is mandatory. This is shown on the page of the exam itself next to the heading ‘Requirements’. The preparation guide can be downloaded on this page and will show you which topics are covered. It will take some time to cover the material in the exam so make sure that you read up so that you are ready for the exam.
After you’ve completed your self-study or training, you or your training provider will need to book your exam. EXIN offers many different exam services which means there are many different options when it comes to how and where you can take your exam. Depending on your location, you can choose to take your exam online at home via EXIN Anywhere, online at a PearsonVue test center or at an Accredited Examination Center. In the Netherlands you have the option of taking your exam at the Open University and in Japan you can choose to go to a Prometric test center.
The most important part – taking your exam. After you have dedicated your time, during your training or self-study, to learn the course content it is important to revise. Remember to test your knowledge and take a practice exam so you know what to expect. Don’t forget to allow yourself plenty of time to get to the test center and to bring your identification document if you are not taking the exam remotely. If you are taking the exam via EXIN Anywhere, check out EXIN Anywhere page for instructions and tips. Good luck!
When you receive your results depends on how you took your exam. As there are many different exam services there also many different ways in which the tests are assessed. This means that in some cases you will have an instant result whilst in others you may have to wait for your result to be confirmed. If you want to know more about when and how you can expect to receive your results please click here. In any case, we aim to have your official results with you within 2 weeks.
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In order to see the exam price of the EXIN Anywhere exam you wish to take you need to go to the exam page and click on the Calculate Price button. Fill in the details in the pop-up and the exam price will be shown.
After you have booked your EXIN Anywhere exam, you will receive an email from EXIN with an invitation to take your exam. In this email, you will find an exam code and a link that starts your exam. Click on the link to start your exam and keep the exam code ready to fill in during the start-up process.
If you have not received the invitation email, please check your spam folder or contact EXIN.