Master in IT Service Management based on ISO/IEC 20000

EXIN IT Service Management Master is based on ISO/IEC 20000 and is designed to provide evidence of a professional’s ability to create and evaluate the overall IT service management system. This seminar-based assessment tests a candidate’s knowledge of how to initiate organizational change to meet the compliance requirements of an organization. The syllabus covers: Setting the direction for the IT organization Directing the IT organization Monitoring the performance of the IT organization Governing the IT service management system Comprehensive ITSM Capability

Book exam now
Master in IT Service Management based on ISO/IEC 20000
  • Details
  • Training methods
  • Downloads
Duration: 2 hours
Type: Specials
Pass mark: 65%
Open book: No
Electronic equipment allowed: Yes
Level: Expert
Available languages: English
Requirements: Successfully Completed an Accredited EXIN ITSM Master Masterclass
Three Years of Relevant Master Experience
Passed the EXIN ITSM Expert Level - Consultant / Manager

Training methods

  • Classroom based

Downloads

Need a preparation guide or sample exam in a different available language? Please get in touch by using this form.