Master in IT Service Management based on ISO/IEC 20000

EXIN IT Service Management Master is based on ISO/IEC 20000 and is designed to provide evidence of a professional’s ability to create and evaluate the overall IT service management system. This seminar-based assessment tests a candidate’s knowledge of how to initiate organizational change to meet the compliance requirements of an organization. The syllabus covers: Setting the direction for the IT organization Directing the IT organization Monitoring the performance of the IT organization Governing the IT service management system Comprehensive ITSM Capability

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Master in IT Service Management based on ISO/IEC 20000
  • Details
  • Training methods
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Duration: 2 hours
Type: Specials
Pass mark: 65%
Open book: No
Electronic equipment allowed: Yes
Level: Expert
Available languages: English
Requirements: Successfully Completed an Accredited EXIN ITSM Master Masterclass
Three Years of Relevant Master Experience
Passed the EXIN ITSM Expert Level - Consultant / Manager

Training methods

  • Classroom based


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