Specialist in IT Service Management based on ISO/IEC 20000

EXIN IT Service Management Specialist focuses on the practical activities and competences that are required by mid-level IT Service Management professionals. Candidates benefit from a more broad view of the ISO/IEC 20000 standard as well as the daily activities required to implement or maintain it. The certification looks at: Planning the provision of services Managing the provision of services Measuring, monitoring and reporting on the provision of services Improving the provision of services

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Specialist in IT Service Management based on ISO/IEC 20000
  • Details
  • Training methods
  • Downloads
  • eCF
Duration: 2 hours
Number of questions: 60 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Advanced
Available languages: English, German, Japanese, Brazilian Portuguese, Spanish
Requirements: Passed the EXIN ITSM Foundation Level
Successfully Completed an Accredited EXIN ITSM Specialist Training

Training methods

  • Classroom based
  • E-Learning

Downloads

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