VeriSM™ Essentials offers candidates an understanding of basic Service Management principles. It looks at Service Management culture and organizational structure. It also examines the VeriSM™ model. The following subjects are covered: The Service Organization Service Culture People and Organizational Structure The VeriSM™ Model
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- Training methods
|Number of questions:||20 (Multiple Choice)|
|Electronic equipment allowed:||No|
|Available languages:||English, Japanese, Spanish, Brazilian Portuguese|
- Classroom based
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