VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer. VeriSM™ Foundation covers: The Service Organization Service Culture People and Organizational Structure The VeriSM™ Model Progressive Practices Innovative Technologies Getting Started
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- Training methods
|Number of questions:||40 (Multiple Choice)|
|Electronic equipment allowed:||No|
|Available languages:||English, Japanese, Spanish, Brazilian Portuguese|
- Classroom based
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