ITIL®

L'ITIL® (IT Infrastructure Library) constitue le cadre le plus accepté dans le monde en termes de gestion des services informatiques (ITSM). L'ITIL consiste en un ensemble de meilleures pratiques issues de nombreux secteurs publics et privés. L'ITIL est le cadre approprié pour les entreprises qui ont (régulièrement) des activités de prestation, d'utilisation ou de support de services informatiques.

ITIL® Foundation Certificate in IT Service Management
ITIL® Foundation Certificate is designed to give professionals a solid background understanding of IT Service Management. This qualification proves a...
ITIL® Continual Service Improvement Certificate
ITIL® Continual Service Improvement Certificate enables IT professionals to prove their service improvement knowledge and competence. It focuses on the...
ITIL® Managing Across the Lifecycle Certificate
ITIL® Managing Across the Lifecycle Certificate concentrates on the management side of ITIL including planning, implementation, strategic change, and risk...
ITIL® Operational Support and Analysis Certificate
ITIL® Operational Support and Analysis Certificate is a practical exam for professionals in organizations that work according to ITIL and...
ITIL® Planning, Protection and Optimization Certificate
The ITIL® Planning, Protection and Optimization Certificate focuses on continuity of service and the planning, protection, and optimization required to...
ITIL® Practitioner
The ITIL® Practitioner certification aims to demonstrate that IT Service Management professionals are equipped with essential skills to apply ITIL...
ITIL® Release, Control and Validation Certificate
ITIL® Release, Control and Validation Certificate focuses on the new release cycle within the context of IT Service Management. Following...
ITIL® Service Design Certificate
ITIL® Service Design Certificate looks at the continued improvement of services with the Service Lifecycle of IT Service Management requires...
ITIL® Service Offerings and Agreements Certificate
ITIL® Service Offerings and Agreements Certificate has been designed for professionals involved with (commercial) offers and agreements for IT Service...
ITIL® Service Operation Certificate
ITIL® Service Operation Certificate is about all aspects of Service Operations including the principles, processes, activities and functions of management...
ITIL® Service Strategy Certificate
ITIL® Service Strategy Certificate looks at the strategic aspect of services within the Service Lifecycle. This module offers a thorough...
ITIL® Service Transition Certificate
ITIL® Service Transition Certificate provides clarification and deals with the principles, processes, activities, methods and functions of Service Transition. It...
ITIL® Master Qualification
The ITIL® Master Qualification Certificate validates the ability of the candidate to apply the ITIL principles, methods, and techniques in...