ITIL®

ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. ITIL consists of a set of best practices drawn from many public and business sectors. ITIL is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services.

ITIL® Managing Across the Lifecycle Certificate
ITIL® Managing Across the Lifecycle Certificate concentrates on the management side of ITIL including planning, implementation, strategic change, and risk...