Expert in IT Service Management based on ISO/IEC 20000

The EXIN IT Service Management Expert certification enables professionals to take on the role of a leader within an ITSM-oriented organization. It focuses on the business requirements and activities within the service management system. The exam is based on ISO/IEC 20000:2011 and tests whether a candidate knows how an SMS is properly deployed and supported. It covers: Planning the service management system Implementing and managing the service management system Measuring, monitoring and reporting on the service management system Improving the service management system

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Expert in IT Service Management based on ISO/IEC 20000
  • Details
  • Training methods
  • Downloads
Tiempo asignado para el examen : 2 hours
Número de preguntas: 20 (Specials)
Puntuación mínima para aprobar: 65%
Consulta de libros / apuntes: No
Ayudas / equipos electrónicos permitidos:: No
Nivel: Advanced
Idiomas disponibles: English
Requisitos: Successfully Completed an Accredited EXIN ITSM Expert Training
Passed the EXIN ITSM Specialist Level

Métodos de entrenamiento

  • Classroom based

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