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Available qualification programs
The EXIN Information Security Management (based on ISO/IEC 27001) certification program is designed to instill a security-conscious mindset at for employees every level within IT organizations. Each of the exams includes practical skills for handling confidential information. Professionals benefit from learning the essentials of managing in-house security policies from set up to implementation and monitoring. EXIN Information Security qualifications are based on the international standard ISO/IEC 27001.
Please note that as of the 1st of October 2017, a number of changes were implemented in the Information Security program. For more details please click here.
The EXIN MOF program is based on the Microsoft Operations Framework which consists of best practices, principles and models. It is based on MOF 4.0 and ensures candidates know about the importance of availability, reliability and manageability of IT systems. The program is ideal for professionals who work in the field of operations.
EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.
EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.
Version 2018 of the ISO/IEC 20000 standard has been released.
The main changes are summarized below.
The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.
The main changes in the standard:
a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;
b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;
c) addition of requirements about knowledge and planning the services;
d) separated out previously combined clauses (for example incident management and service request management, service continuity management and service availability management);
e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;
f) changes to definitions, mostly due to Annex SL.
g) minimized the required documented information leaving only key documents such as the service management plan.
A clear overview of the changes in the 2018 edition can be found in 'A Guide to ISO/IEC 20000-1:2018 Service Management' by Dolf van der Haven ISBN 9781912651344
The EXIN Cloud Computing program looks at the way IT-related services are provided via the internet. The creation of this modern, digital utility has led to a wide array of roles needing at least basic Cloud knowledge. Issues of scalability, agility and security are covered within the context of Cloud Computing. The exam materials have been created in collaboration with experts in the Cloud industry.
By applying principles borrowed from lean manufacturing the IT industry has embraced a new way of working. This lean method focuses on reducing waste through the elimination of work that adds no value to a service or product. Lean IT aims to instill a continuous improvement mindset within organizations. This is done striving to understand customer value, the processes that deliver that value and the needed attitude to achieve that value. The Lean IT certifications offered by EXIN have been developed by the Lean IT Association (LITA). This non-profit organization comprises 3 examination institutes (APMG, EXIN and PEOPLECERT) and 3 accredited training organizations (ITpreneurs, Pink Elephant and Quint Wellington Redwood).
The EXIN Business Continuity Management certification program focuses on the management system for business continuity. As the leadership component is recognized as an essential part of business continuity, great emphasis is placed on the managerial commitment and its requirements in this program. The certification is based on ISO/IEC 22301:2012 - the internationally recognized management system standard for business continuity. This means that Business Continuity Management certification can be applied to all organizations worldwide, regardless of type, size or products offered. The Business Continuity Management certification is closely related to other governance certifications, such as ISO 9001, IT Asset Management, and other security certifications, such as Information Security based on ISO/IEC 27002.
Cloud Computing has turned what used to be owned infrastructure into a rented commodity. This transition from physical structure to a utility means Cloud Computing has created a whole new set of roles and associated competences within the IT industry. The Cloud Computing certification program addresses this new area of knowledge and has been created in cooperation with the Cloud Credential Council (CCC). CCC is an international member-based organization that strives to enable IT professionals to be cloud-ready through competence development.
DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. EXIN has created the DevOps certification program to empower IT professionals with the skills to effectively manage a multidisciplinary team whilst simultaneously improving the speed and reliability of product delivery.
EXIN BCS SIAM™ (Service Integration and Management) looks at the methodology to manage multiple service providers and integrate them seamlessly to create a single business-facing IT organization. The principles of Service Integration and Management provide governance, management, integration, assurance, and coordination. The aligned approach to service management ensures that the customer organization gets maximum value and seamless service from its providers. The SIAM™ certification program has been developed by EXIN and BCS in cooperation with experts in the field.