Erik van Eeden
Available qualification programs
EXIN Business Information Management with reference to BiSL examines information management from an end-user and business perspective. The program confirms a candidate’s theoretical knowledge and ability to connect business needs with IT services and resources. The program is based on the internationally recognized BiSL standard and is suitable for both IT and non-IT professionals.
This certification program features exams that test a candidate's knowledge of TMap (Test Management Approach) which has become a standard in the IT industry for structured software testing. TMap is based on the Sogeti Busines Driven Test Management approach and is designed to improve control over the testing process. EXIN TMap Suite/NEXT® certification program can be combined with any development method and looks at the testing process from planning to completion. Please note – TMap NEXT® Test Engineer and Test Manager will be available until 1 May 2017.
EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.
EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.
Version 2018 of the ISO/IEC 20000 standard has been released.
The main changes are summarized below.
The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.
The main changes in the standard:
a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;
b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;
c) addition of requirements about knowledge and planning the services;
d) separated out previously combined clauses (for example incident management and service request management, service continuity management and service availability management);
e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;
f) changes to definitions, mostly due to Annex SL.
g) minimized the required documented information leaving only key documents such as the service management plan.
A clear overview of the changes in the 2018 edition can be found in 'A Guide to ISO/IEC 20000-1:2018 Service Management' by Dolf van der Haven ISBN 9781912651344
EXIN Application Management with reference to ASL looks at the ASL-framework, the concepts, processes and activities of application management. It is based on the Application Services Library framework which consists of best practices used to standardize processes within Application Management. The EXIN Application Management program combines well with the exams EXIN Cloud Computing and EXIN IT Service Management based on ISO/IEC 20000.
The EXIN TPI NEXT® program looks at how to reduce the cost, decrease required time and improve quality of testing processes. It is based on the Sogeti Test Process Improvement (TPI) model and is designed to support business-driven improvement to testing processes. The TPI model aims to measure the maturity of the testing process and provide a roadmap for improvements.
Sogeti offers a Test Maturity Matrix tool to support the assessment of testing.
EXIN Agile Scrum is the world’s first certification program to combine Agile service management with the Scrum process framework. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being better able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.
*The 10th Annual State of Agile report
By applying principles borrowed from lean manufacturing the IT industry has embraced a new way of working. This lean method focuses on reducing waste through the elimination of work that adds no value to a service or product. Lean IT aims to instill a continuous improvement mindset within organizations. This is done striving to understand customer value, the processes that deliver that value and the needed attitude to achieve that value. The Lean IT certifications offered by EXIN have been developed by the Lean IT Association (LITA). This non-profit organization comprises 3 examination institutes (APMG, EXIN and PEOPLECERT) and 3 accredited training organizations (ITpreneurs, Pink Elephant and Quint Wellington Redwood).
The EXIN Business Continuity Management certification program focuses on the management system for business continuity. As the leadership component is recognized as an essential part of business continuity, great emphasis is placed on the managerial commitment and its requirements in this program. The certification is based on ISO/IEC 22301:2012 - the internationally recognized management system standard for business continuity. This means that Business Continuity Management certification can be applied to all organizations worldwide, regardless of type, size or products offered. The Business Continuity Management certification is closely related to other governance certifications, such as ISO 9001, IT Asset Management, and other security certifications, such as Information Security based on ISO/IEC 27002.
VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.