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Available qualification programs

EXIN Information Security Management ISO/IEC 27001

The EXIN Information Security Management (based on ISO/IEC 27001) certification program is designed to instill a security-conscious mindset at for employees every level within IT organizations. Each of the exams includes practical skills for handling confidential information. Professionals benefit from learning the essentials of managing in-house security policies from set up to implementation and monitoring. EXIN Information Security qualifications are based on the international standard ISO/IEC 27001.

Please note that as of the 1st of October 2017, a number of changes were implemented in the Information Security program. For more details please click here.

EXIN IT Service Management based on ISO/IEC 20000

EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.
 

EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.

Version 2018 of the ISO/IEC 20000 standard has been released.
 


The main changes are summarized below.

The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.

The main changes in the standard:

a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;

b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;

c) addition of requirements about knowledge and planning the services;

d) separated out previously combined clauses (for example incident management and service request management, service continuity management and service availability management);

e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;

f) changes to definitions, mostly due to Annex SL.

g) minimized the required documented information leaving only key documents such as the service management plan.

 

A clear overview of the changes in the 2018 edition can be found in 'A Guide to ISO/IEC 20000-1:2018 Service Management' by Dolf van der Haven ISBN 9781912651344

 

EXIN Agile Scrum

EXIN Agile Scrum is the world’s first certification program to combine Agile service management with the Scrum process framework. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being better able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.

*The 10th Annual State of Agile report

Lean IT

By applying principles borrowed from lean manufacturing the IT industry has embraced a new way of working. This lean method focuses on reducing waste through the elimination of work that adds no value to a service or product. Lean IT aims to instill a continuous improvement mindset within organizations. This is done striving to understand customer value, the processes that deliver that value and the needed attitude to achieve that value. The Lean IT certifications offered by EXIN have been developed by the Lean IT Association (LITA). This non-profit organization comprises 3 examination institutes (APMG, EXIN and PEOPLECERT) and 3 accredited training organizations (ITpreneurs, Pink Elephant and Quint Wellington Redwood).