IT Training Zone Limited trading as ITSM Zone
At ITSM Zone we want to make a difference to your career. We are dedicated to IT service management and providing you with genuine skills to help you meet your career goals.
Established in 2007, our mission is to provide you with high quality, accessible, accredited training backed up by friendly 24x7 technical and tutor support.
All our courses come with a free virtual mentor session to help you apply your new skills, and our regular ITSM Crowd hangouts keep you up to date with industry trends.
Available qualification programs
This certification program offers foundation-level qualifications in a range of essential business skills including business analysis, business change and commercial awareness. The EXIN BCS Business Analysis scheme has been developed by the British Computer Society (BCS). BCS is the chartered institute for IT and harnesses expertise from a network of specialists from industry, academia and business.
EXIN BCS SIAM™ (Service Integration and Management) looks at the methodology to manage multiple service providers and integrate them seamlessly to create a single business-facing IT organization. The principles of Service Integration and Management provide governance, management, integration, assurance, and coordination. The aligned approach to service management ensures that the customer organization gets maximum value and seamless service from its providers. The SIAM™ certification program has been developed by EXIN and BCS in cooperation with experts in the field.
VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.