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IT Chapter

Who We Are

IT Chapter uses its expertise and know-how to deliver customizable consulting services and training which enable clients – small and medium-sized companies – to use technology and innovation to generate value for their businesses and gain a relevant competitive advantage.

Founded in 2003 in Montreal by customer-centric experts with extensive accreditations in Project Management, ITIL®, BRM, Change Management™ etc., IT Chapter puts at your disposal a team of experienced consultants who assess and address your business needs to identify, select and implement the best solutions to:

  • support your IT structures in reaching your organization’s business goals;
  • reduce operational costs and increase customer satisfaction;
  • meet your compliance objectives;
  • optimize your internal processes, manage your infrastructure and applications;
  • increase your company’s technology absorption rate.

We accomplish this by converging IT and business in a way that enables us to create efficient workflows and organizational structures that we implement and monitor step by step.

Available qualification programs

EXIN Agile Scrum

EXIN Agile Scrum is the world’s first certification program to combine Agile service management with the Scrum process framework. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being better able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.

*The 10th Annual State of Agile report


VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.